Waterdrop DA29-00020B ๐๐๐ ๐๐&๐๐ ๐๐๐ซ๐ญ๐ข๐๐ข๐๐ Water Filter, Replacement for Samsungยฎ HAF-CIN/EXP, DA29-00020A/B, DA29-00020B-1, RF263BEAESR, RF28HMEDBSR, RS25J500DSR, 4 Filters
Brand: Waterdrop
Brand: Waterdrop
Features:
- [Compatible with multiple models] DA29-00020B, HAF-CIN, HAF-CIN/EXP, RF28HMEDBSR, RS25J500DSR, RF263BEAESR, HDX FMS-2, DA29-00020B-1, DA97-08006A-1, RF4287HARS, RF263BEAESG, RF263TEAESG, RF28HFEDBSR, RF28HDEDBSR, RFG297HDRS, RS25H5111SR, RS25J500DSG, RF23J9011SR, RF263BEAESR/AA, RS265TDRS, RH22H9010SR, RF25HMEDBSR, RS25J500DSR/AA, RF28K9380SR, RF23J9011SR/AA, RF26J7500SR/AA, RF28HMEDBSR/AA, RF4287HABP, RFG298HDRS
- [Replacement for multiple models] WS627, CF7, AQF-FF27, WD-F27, WDP-F27, MB-F27, FL-RF27, RWF0700A, GF-20B, PL-200, CWMF021, FIN-7, R-9101, APF-0300, WF294
- [Authoritative Certifications] Looking for a reliable water filter replacement for your Samsung refrigerator? Look no further than the Waterdrop WDS-F27. This high-quality filter is trusted by American families for its outstanding filtration and great water purification. The Waterdrop WDS-F27 has been certified by NSF and IAPMO against NSF/ANSI standards 53, 42, and 372 for efficient reduction of 20 substances. Enjoy great-tasting purified water with the Waterdrop WDS-F27 filter.
- [Deep Filtration] This filter has been strictly certified against NSF/ANSI 42 for reduction of chlorine, taste and odor and against NSF/ANSI 53 for reduction of over 99.6% of lead, 96.6% of benzene, carbofuran and endrin. Certified by IAPMO, this filter can reduce 11 harmful chemicals like 99.59% of ethylbenzene, 99.99% of o-dichlorobenzene, toxaphene, Atrazine and MTBE to produce clean, pure water. Furthermore, it can reduce 95.3% of PFOA and PFOS tested by the third-party laboratory.
- [Great fit, hassle-free installation] Say goodbye to worries about water leaks caused by loose or improper replacement refrigerator filters. Our Waterdrop Replacement Refrigerator Water Filter is crafted using industrial automation and precision measurement technology, guaranteeing a great fit just like the original. Plus, you won't need any tools to install it. Simply follow our provided installation guide, and you'll have it up and running in minutes.
- [Premium filtering material] We've taken a major leap forward from less efficient charcoal filters that rely on a mix of coal, wood, walnut husks, and apricot husks to filter water. Our filter material is crafted using 100% Sri Lankan selected coconut shell coal block, which boasts a 2x larger specific surface area and more micropores for vastly improved filtering efficacy. Say goodbye to impurities and enjoy pure, clean water with our great filter material.
- [Fresh-tasting water] Enjoy cleaner, purer water with the Waterdrop refrigerator water filter! Designed to reduce impurities and contaminants, our filter ensures that your family has access to fresh, crisp water all year round. Say goodbye to bottled water and hello to the convenience of always having clean, great-tasting water right from your refrigerator.
- [Free monthly installation stickers] Never worry about monitoring the lifespan of your refrigerator water filter again! With Waterdrop Refrigerator Water Filter, you'll receive free monthly installation stickers that keep track of the filter's lifespan at all times. Our filter lasts up to 6 months or 300 gallons, depending on the actual water conditions. Enjoy fresh and clean water without the hassle of constantly checking your filter.
- [BPA-free and food-grade materials] At Waterdrop, your safety comes first. Our refrigerator water filter is made from BPA-free and food-grade materials, certified to NSF 372 lead-free standards, ensuring that you only drink the clean and tasting water.
- [Purified with love] Our mission is to provide pure water to everyone, anywhere. We're not just a business - we're dedicated to using our technology for good. That's why we donate a portion of each purchase to bring clean water to children in water-scarce regions of Africa. Every purchase you make helps make a difference in the lives of those in need.
Binding: Tools & Home Improvement
model number: WDS-F27
Part Number: WD-DA29-00020B-4
Details: Meet New Waterdrop Standard
The Standard Series
ย
One of the few brands that have achieved the NSF 42 System Certification
ย
Your Needs Our Priority
Water quality varies greatly from one region to another. Also individuals attempting to address specific health issues may require different filtration solutions. In such cases one ordinary filter may not satisfy your special and demanding needs. Therefore we continuously research and develop innovative technologies to produce filters with different effects and then launch three series accordingly: Waterdrop Standard Waterdrop Advanced and Waterdrop Plus to best suit your filtration needs. We try harder and fight to give you cleaner and healthier water in the most effective way.
We believe drinking clean water is the basic human rights so we are committed to delivering clean water to everyone. Together with The Water Project we are investing in better sanitation in schools in Africa to offer children a better future. Every time you buy one filter one child will get one day supply of clean water. Till now thousands of students and families are benefiting from this project enjoying clean and safe water.
Difference between NSF 42 Component Certification and NSF 42 System Certification:
ย
Waterdrop Filters: NSF 42 Certified System
ย
Waterdrop DA29-00020B filters are certified as system to NSF 42 for the reduction of Chlorine Taste and Odor.
Most Brands: NSF 42 Certified Component
ย
Most brands in filter market are certified only as components for material safety and structural integrity without approved claim.
- Lead Free Material:
ย
The filters are tested and certified by NSF International against NSF 372 for lead free.
ย
- Filter Life:
ย
To achieve optimal performance it is recommended to replace the filter every 6 months or 300 gallons whichever comes first.
ย
-Compatible Replacement Model:
ย
Mist CWMF021, AQUA BLUE AB-5698, Tier1 RWF1011, EXCELPURE EP-2900020B, AQUAFRESH WF-294, Odoga WFEK00002, Denali Pure WF-DA29-00020B, Arrowpure APF-0300, Clear Choice CLCH105, FO RF03, PUREPLUSPP-RWF0700A, Refresh R-9101, GLACIER FRESH GF-20B, Woage KW-10723, Waterfall Filter WFC1401, Carbon One CBN-S8029, PureSpring PS-DA29-00020B, AmazonBasics AMZN-00020B-S / AMZN-00020B-A / AMZN-00020B-P, K&J KJ20B, OnePurify RFC0700ASwift Green Filters SGF-DA20B, Waterfall Filter WFC1401, UpStart Battery WF-DA29-00020B
-Compatible Refrigerator Models:
ย
RF4287HARS/XAA, RFG298HDRS, RS261, RS265, RF4267HABP, RFG297HDPN, RFG29PHDRS, RFG29PHDWP, RS267TDPN, RF22K9381SG, RF22K9381SR, RF22K9581SG, RF22KREDBSG, RF22KREDBSR, RF22M9581SG, RF23HCEDBBC, RF23HCEDBSR, RF23HCEDBWW, RF23HCEDTSR, RF23HSESBSR, RF23HTEDBSR, RF23J9011SG, RF23J9011SR, RF24FSEDBSR, RF25HMEDBBC, RF25HMEDBSG, RF25HMEDBSR, RF25HMEDBWW, RF260BEAEBC, RF260BEAESG, RF260BEAESP, RF260BEAESR, RF260BEAEWW, RF261BEAEBC, RF261BEAESG, RF261BEAESP, RF261BEAESR, RF261BEAEWW, RF263BEAEBC, RF263BEAESG, RF263BEAESP, RF263BEAESR, RF263BEAEWW, RF263TEAEBC, RF263TEAESG, RF263TEAESP, RF263TEAESR, RF263TEAEWW, RF265BEAESG, RF265BEAESR, RF26HFENDSR, RF26J7500BC, RF26J7500SR, RF26J7500WW, RF28HDEDBSR, RF28HDEDPWW, RF28HDEDTSR, RF28HFEDBBC, RF28HFEDBSG, RF28HFEDBSR, RF28HFEDBWW, RF28HFEDTBC, RF28HFEDTSR, RF28HMEDBBC, RF28HMEDBSR, RF28HMEDBWW, RF28HMELBSR, RF28JBEDBSG, RF28JBEDBSR, RF28K9070SG, RF28K9070SR, RF28K9380SG, RF28K9380SR, RF28M9580SG, RF28M9580SR, RF30HBEDBSR, RF30HDEDTSR, RF30KMEDBSG, RF30KMEDBSR, RF31FMEDBSR, RF31FMESBSR, RF323TEDBBC, RF323TEDBSR, RF323TEDBWW, RF32FMQDBSR, RF34H9950S4, RF34H9960S4, RH22H9010SG, RH22H9010SR, RH25H5611BC, RH25H5611SG, RH25H5611SR, RH25H5611WW, RH29H9000SR, RS25H5000BC, RS25H5000SR, RS25H5000WW, RS25H5111BC, RS25H5111SG, RS25H5111SR, RS25H5111WW, RS25H5121BC, RS25H5121SR, RS25H5121WW, RS25J500DBC, RS25J500DSG, RS25J500DSR, RS25J500DWW, RF22K9581SR, RF28HDEDPBC, RF28HFEDTSG, RF28K9580SG, RF28K9580SR, RF31FMEDBBC, RF31FMEDBWW, RF32FMQDBXW, RH29H8000SR, RH30H9500SR, RF28HFEDTWW, RF26HFENDWW, RF26HFENDBC, RF4287HARS, RS265TDRS,
EAN: 0840814136041
Package Dimensions: 9.1 x 4.5 x 4.5 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isย 9 to 12 business days as well.ย ย A business day is Monday throughย Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itโll be processed the next business day.ย
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
ย
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items .ย
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerโs responsibility and are at their own expense.
Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
โ If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
โ If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).ย Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,ย please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will beย replaced or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerโs own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerโs responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: Waterdrop
Features:
- [Compatible with multiple models] DA29-00020B, HAF-CIN, HAF-CIN/EXP, RF28HMEDBSR, RS25J500DSR, RF263BEAESR, HDX FMS-2, DA29-00020B-1, DA97-08006A-1, RF4287HARS, RF263BEAESG, RF263TEAESG, RF28HFEDBSR, RF28HDEDBSR, RFG297HDRS, RS25H5111SR, RS25J500DSG, RF23J9011SR, RF263BEAESR/AA, RS265TDRS, RH22H9010SR, RF25HMEDBSR, RS25J500DSR/AA, RF28K9380SR, RF23J9011SR/AA, RF26J7500SR/AA, RF28HMEDBSR/AA, RF4287HABP, RFG298HDRS
- [Replacement for multiple models] WS627, CF7, AQF-FF27, WD-F27, WDP-F27, MB-F27, FL-RF27, RWF0700A, GF-20B, PL-200, CWMF021, FIN-7, R-9101, APF-0300, WF294
- [Authoritative Certifications] Looking for a reliable water filter replacement for your Samsung refrigerator? Look no further than the Waterdrop WDS-F27. This high-quality filter is trusted by American families for its outstanding filtration and great water purification. The Waterdrop WDS-F27 has been certified by NSF and IAPMO against NSF/ANSI standards 53, 42, and 372 for efficient reduction of 20 substances. Enjoy great-tasting purified water with the Waterdrop WDS-F27 filter.
- [Deep Filtration] This filter has been strictly certified against NSF/ANSI 42 for reduction of chlorine, taste and odor and against NSF/ANSI 53 for reduction of over 99.6% of lead, 96.6% of benzene, carbofuran and endrin. Certified by IAPMO, this filter can reduce 11 harmful chemicals like 99.59% of ethylbenzene, 99.99% of o-dichlorobenzene, toxaphene, Atrazine and MTBE to produce clean, pure water. Furthermore, it can reduce 95.3% of PFOA and PFOS tested by the third-party laboratory.
- [Great fit, hassle-free installation] Say goodbye to worries about water leaks caused by loose or improper replacement refrigerator filters. Our Waterdrop Replacement Refrigerator Water Filter is crafted using industrial automation and precision measurement technology, guaranteeing a great fit just like the original. Plus, you won't need any tools to install it. Simply follow our provided installation guide, and you'll have it up and running in minutes.
- [Premium filtering material] We've taken a major leap forward from less efficient charcoal filters that rely on a mix of coal, wood, walnut husks, and apricot husks to filter water. Our filter material is crafted using 100% Sri Lankan selected coconut shell coal block, which boasts a 2x larger specific surface area and more micropores for vastly improved filtering efficacy. Say goodbye to impurities and enjoy pure, clean water with our great filter material.
- [Fresh-tasting water] Enjoy cleaner, purer water with the Waterdrop refrigerator water filter! Designed to reduce impurities and contaminants, our filter ensures that your family has access to fresh, crisp water all year round. Say goodbye to bottled water and hello to the convenience of always having clean, great-tasting water right from your refrigerator.
- [Free monthly installation stickers] Never worry about monitoring the lifespan of your refrigerator water filter again! With Waterdrop Refrigerator Water Filter, you'll receive free monthly installation stickers that keep track of the filter's lifespan at all times. Our filter lasts up to 6 months or 300 gallons, depending on the actual water conditions. Enjoy fresh and clean water without the hassle of constantly checking your filter.
- [BPA-free and food-grade materials] At Waterdrop, your safety comes first. Our refrigerator water filter is made from BPA-free and food-grade materials, certified to NSF 372 lead-free standards, ensuring that you only drink the clean and tasting water.
- [Purified with love] Our mission is to provide pure water to everyone, anywhere. We're not just a business - we're dedicated to using our technology for good. That's why we donate a portion of each purchase to bring clean water to children in water-scarce regions of Africa. Every purchase you make helps make a difference in the lives of those in need.
Binding: Tools & Home Improvement
model number: WDS-F27
Part Number: WD-DA29-00020B-4
Details: Meet New Waterdrop Standard
The Standard Series
ย
One of the few brands that have achieved the NSF 42 System Certification
ย
Your Needs Our Priority
Water quality varies greatly from one region to another. Also individuals attempting to address specific health issues may require different filtration solutions. In such cases one ordinary filter may not satisfy your special and demanding needs. Therefore we continuously research and develop innovative technologies to produce filters with different effects and then launch three series accordingly: Waterdrop Standard Waterdrop Advanced and Waterdrop Plus to best suit your filtration needs. We try harder and fight to give you cleaner and healthier water in the most effective way.
We believe drinking clean water is the basic human rights so we are committed to delivering clean water to everyone. Together with The Water Project we are investing in better sanitation in schools in Africa to offer children a better future. Every time you buy one filter one child will get one day supply of clean water. Till now thousands of students and families are benefiting from this project enjoying clean and safe water.
Difference between NSF 42 Component Certification and NSF 42 System Certification:
ย
Waterdrop Filters: NSF 42 Certified System
ย
Waterdrop DA29-00020B filters are certified as system to NSF 42 for the reduction of Chlorine Taste and Odor.
Most Brands: NSF 42 Certified Component
ย
Most brands in filter market are certified only as components for material safety and structural integrity without approved claim.
- Lead Free Material:
ย
The filters are tested and certified by NSF International against NSF 372 for lead free.
ย
- Filter Life:
ย
To achieve optimal performance it is recommended to replace the filter every 6 months or 300 gallons whichever comes first.
ย
-Compatible Replacement Model:
ย
Mist CWMF021, AQUA BLUE AB-5698, Tier1 RWF1011, EXCELPURE EP-2900020B, AQUAFRESH WF-294, Odoga WFEK00002, Denali Pure WF-DA29-00020B, Arrowpure APF-0300, Clear Choice CLCH105, FO RF03, PUREPLUSPP-RWF0700A, Refresh R-9101, GLACIER FRESH GF-20B, Woage KW-10723, Waterfall Filter WFC1401, Carbon One CBN-S8029, PureSpring PS-DA29-00020B, AmazonBasics AMZN-00020B-S / AMZN-00020B-A / AMZN-00020B-P, K&J KJ20B, OnePurify RFC0700ASwift Green Filters SGF-DA20B, Waterfall Filter WFC1401, UpStart Battery WF-DA29-00020B
-Compatible Refrigerator Models:
ย
RF4287HARS/XAA, RFG298HDRS, RS261, RS265, RF4267HABP, RFG297HDPN, RFG29PHDRS, RFG29PHDWP, RS267TDPN, RF22K9381SG, RF22K9381SR, RF22K9581SG, RF22KREDBSG, RF22KREDBSR, RF22M9581SG, RF23HCEDBBC, RF23HCEDBSR, RF23HCEDBWW, RF23HCEDTSR, RF23HSESBSR, RF23HTEDBSR, RF23J9011SG, RF23J9011SR, RF24FSEDBSR, RF25HMEDBBC, RF25HMEDBSG, RF25HMEDBSR, RF25HMEDBWW, RF260BEAEBC, RF260BEAESG, RF260BEAESP, RF260BEAESR, RF260BEAEWW, RF261BEAEBC, RF261BEAESG, RF261BEAESP, RF261BEAESR, RF261BEAEWW, RF263BEAEBC, RF263BEAESG, RF263BEAESP, RF263BEAESR, RF263BEAEWW, RF263TEAEBC, RF263TEAESG, RF263TEAESP, RF263TEAESR, RF263TEAEWW, RF265BEAESG, RF265BEAESR, RF26HFENDSR, RF26J7500BC, RF26J7500SR, RF26J7500WW, RF28HDEDBSR, RF28HDEDPWW, RF28HDEDTSR, RF28HFEDBBC, RF28HFEDBSG, RF28HFEDBSR, RF28HFEDBWW, RF28HFEDTBC, RF28HFEDTSR, RF28HMEDBBC, RF28HMEDBSR, RF28HMEDBWW, RF28HMELBSR, RF28JBEDBSG, RF28JBEDBSR, RF28K9070SG, RF28K9070SR, RF28K9380SG, RF28K9380SR, RF28M9580SG, RF28M9580SR, RF30HBEDBSR, RF30HDEDTSR, RF30KMEDBSG, RF30KMEDBSR, RF31FMEDBSR, RF31FMESBSR, RF323TEDBBC, RF323TEDBSR, RF323TEDBWW, RF32FMQDBSR, RF34H9950S4, RF34H9960S4, RH22H9010SG, RH22H9010SR, RH25H5611BC, RH25H5611SG, RH25H5611SR, RH25H5611WW, RH29H9000SR, RS25H5000BC, RS25H5000SR, RS25H5000WW, RS25H5111BC, RS25H5111SG, RS25H5111SR, RS25H5111WW, RS25H5121BC, RS25H5121SR, RS25H5121WW, RS25J500DBC, RS25J500DSG, RS25J500DSR, RS25J500DWW, RF22K9581SR, RF28HDEDPBC, RF28HFEDTSG, RF28K9580SG, RF28K9580SR, RF31FMEDBBC, RF31FMEDBWW, RF32FMQDBXW, RH29H8000SR, RH30H9500SR, RF28HFEDTWW, RF26HFENDWW, RF26HFENDBC, RF4287HARS, RS265TDRS,
EAN: 0840814136041
Package Dimensions: 9.1 x 4.5 x 4.5 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isย 9 to 12 business days as well.ย ย A business day is Monday throughย Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itโll be processed the next business day.ย
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
ย
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items .ย
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerโs responsibility and are at their own expense.
Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
โ If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
โ If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).ย Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,ย please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will beย replaced or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerโs own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerโs responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
