FAQ

Orders

1. How do I place an order?
   Simply add your desired products to the cart, proceed to checkout, and complete your purchase using our secure payment methods.

2. Can I modify or cancel my order?
   Yes, you can modify or cancel your order within 24 hours of placing it. Contact us at support@kateminimalist.com.

3. What should I do if I encounter issues while ordering?
   If you face any difficulties, reach out to our customer service team for assistance.

4. How will I know if my order is confirmed?
   You will receive a confirmation email with your order details once your purchase is successfully processed.

5. Do you offer bulk purchase discounts?
   Yes, we provide discounts on bulk purchases. Contact our team for more details.

Shipping

1. Do you ship internationally?
   Yes, we offer worldwide shipping to ensure everyone can access our products.

2. How long does delivery take?
   Delivery typically takes 5–7 business days, but times may vary based on your location.

3. Can I track my shipment?
   Absolutely! Once your order is shipped, you will receive a tracking number via email.

4. What are your shipping costs?
   Shipping costs depend on your location and the order total. Orders over $80 qualify for free shipping.

5. What should I do if my package is delayed?
   If your package is delayed, contact us with your order details, and we will assist in resolving the issue.

Returns & Refunds

1. What is your return policy?
   We accept returns within 30 days of purchase. Items must be in their original condition and packaging.

2. How do I initiate a return?
   Contact our support team at support@kateminimalist.com with your order number to start the return process.

3. Are there any return shipping fees?
   Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. When will I receive my refund?
   Refunds are processed within 7–10 business days after the returned item is received and inspected.

5. What should I do if I receive a defective item?
   If you receive a defective product, contact us immediately for a replacement or refund.

Products

1. Are your products eco-friendly?
   Many of our products are designed with sustainability in mind, promoting environmentally friendly practices.

2. Do you offer warranties on your products?
   Certain products come with warranties. Check the product description for specific details.

3. How do I choose the right product for me?
   Our detailed product descriptions and customer reviews can help guide your decision.

4. Are your beauty and wellness products cruelty-free?
   Yes, we prioritize cruelty-free practices in our beauty and wellness offerings.

5. What if the product I want is out of stock?
   If a product is out of stock, sign up for notifications to be informed when it becomes available.

Payments

1. 1. What payment methods do you accept?
      We accept all major credit cards, PayPal, and other secure payment options.

   2. Is my payment information secure?
      Yes, we use encrypted payment gateways to ensure your information is protected.

   3. Can I use multiple payment methods?
      Currently, we accept one payment method per transaction.

   4. Do you charge any additional fees?
      No, there are no hidden fees. The price you see at checkout is the total cost.

   5. What should I do if my payment is declined?
      Double-check your payment details and try again. If the issue persists, contact your bank or reach out to our support team.