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Free Shipping Over $89
Free Shipping Over $89

FAQ

Orders

  1. How do I place an order?
    Simply add your desired products to the cart, proceed to checkout, and complete your purchase using our secure payment methods.

  2. Can I modify or cancel my order?
    You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. Contact us at help@kateminimalist.com.

  3. What should I do if I encounter issues while ordering?
    If you face any difficulties, reach out to our customer service team for assistance. Please click here to contact us.

  4. How will I know if my order is confirmed?
    You will receive a confirmation email with your order details once your purchase is successfully processed.

  5. Do you offer bulk purchase discounts?
    Yes, we provide discounts on bulk purchases. Contact our team for more details.

Shipping

  1. Do you ship internationally?
    Yes, we offer worldwide shipping to ensure everyone can access our products. For orders outside of USA and Canada, please contact our team to place an order.

  2. How long does delivery take?
    Delivery typically takes 9 to 12 business days, but times may vary based on your location. Delivery Time: Processing Time (1-2 business days) + Transit Time  (8-10 business days) = 9 to 12 Business Days 

  3. Can I track my shipment?
    Absolutely! Once your order is shipped, you will receive a tracking number via email.

  4. What are your shipping costs?
    Shipping costs depend on your location and the order total. Orders over $89 qualify for free shipping in USA. For shipping cost to Canada, please refer to Shipping Policy page.

  5. What should I do if my package is delayed?
    If your package is delayed, contact us with your order details, and we will assist in resolving the issue.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 30 days of purchase. Items must be in their original condition and packaging. For more information refer to Return & Refund Policy page. 

  2. How do I initiate a return?
    Contact our support team at help@kateminimalist.com with your order number to start the return process.

  3. Are there any return shipping fees?

    • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

  4. When will I receive my refund?
    After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.

  5. What should I do if I receive a defective item?

    Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Products

  1. Are your products eco-friendly?
    Many of our products are designed with sustainability in mind, promoting environmentally friendly practices.

  2. Do you offer warranties on your products?
    Certain products come with warranties. Check the product description for specific details.

  3. How do I choose the right product for me?
    Our detailed product descriptions can help guide your decision.

  4. Are your beauty and wellness products cruelty-free?
    Yes, we prioritize cruelty-free practices in our beauty and wellness offerings.

  5. What if the product I want is out of stock?
    If a product is out of stock, sign up for notifications to be informed when it becomes available.

Payments

    1. What payment methods do you accept?
      We accept all major credit cards, Apple Pay and other secure payment options. More details at Payment Policy page.

    2. Is my payment information secure?
      Yes, we use encrypted payment gateways to ensure your information is protected.

    3. Can I use multiple payment methods?
      Currently, we accept one payment method per transaction.

    4. Do you charge any additional fees?
      No, there are no hidden fees. The price you see at checkout is the total cost.

    5. What should I do if my payment is declined?
      Double-check your payment details and try again. If the issue persists, contact your bank or reach out to our support team at help@kateminimalist.com.

Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.
Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
E-Mail: help@kateminimalist.com

Phone: +1-236-622-4527
Incorporation Number: BC1133327

Business Number: 795380682BC0001

Customer service: Monday to Friday between 9:00 am to 5:00 pm PST

For more information, please contact us via our Contact Us page.