VIKTOR JURGEN Back Massager, Neck Massager with Heat, Massage Pillow Gifts for Men & Women, Electric Shiatsu Back Massager, Deep Kneading Shoulder Massager for Full Body Muscle,Massage at Home, Car
Brand: VIKTOR JURGEN
Brand: VIKTOR JURGEN
Color: Deep Gray
Features:
- BACK MASSAGER WITH HEAT: The VIKTOR JURGEN back massager is designed with two buttons. The massage pillow does not change the massage direction regularly, but you can change the massage direction by pressing the button, so that you can better control the massager. The optional heating function of an excellent massager is a must. During massage, turning on the heating function can open tight muscles faster. If the weather is hot, you can also turn off the heating, it's up to you
- RELIEVE BACK NECK PAIN: Nowadays, people stay in front of the computer for a long time or are in a state of muscle tension for a long time. Do you often feel neck pain, back pain, muscle aches, etc.? Don't worry, VIKTOR JURGEN back massager can help you relieve muscle tension. Using the neck massager for 20 minutes a day to relax your body muscles can help you better face the next day's work and life. A shoulder massager can meet most of your needs
- BEST GIFTS FOR EVERYONE: Back massager is made of high-quality motor , soft and breathable stretch cloth. Neck massager is a very intimate gift, it can bring people enjoyment and relaxation. If you happen to be looking for a suitable gift for your family and friends, the massager back is a good recommendation! Warm gift for birthday, mother's day, father's day, valentine's day, Christmas
- NEW DESIGN MASSAGE PILLOW: The mold of the VIKTOR JURGEN back massager is exclusively designed and developed, referring to the curvature of the neck and back of the human body. Many massage pillows on the market can't provide deep kneading massage during use and can only touch the body gently, which can't provide a perfect massage experience. When you use the VIKTOR JURGEN back massager, it will closely fit your neck and back, providing the most comfortable deep kneading massage
- FEEL FREE TO BUY MASSAGERS: Back massager with 4 massage nodes, Powerful 3-Dimension Deep-Kneading Massage nodes can help you relieve stress, fatigue, lack of sleep as well as rigid muscles. We provide a professional after-sales service for every massager. If you need any help with back massager pillow, please feel free to contact us any time. Providing customers with a quality shopping experience is our principle
Part Number: D004
Details: Description
VIKTOR JURGEN back massager is specifically designed to target your neck and shoulders, back massager has really helped to relieve the neck and upper-shoulder strain that has contributed to your headaches. Although it is specifically designed for the neck and shoulders, it can be positioned on other parts of the body, including “hips, butt, calves, hamstrings, feet, neck, back — which is super-easy to do with how it’s shaped.
You don’t have to worry that this massage pillow is not strong enough, It can bear a weight of more than 15kg and provides deep tissue massage. When it gets in there and feels just like real hands kneading your muscles. it has done wonders for your sore muscles after working 12 hour shifts.
The distance between the kneading massagers is very cleverly designed. It perfectly supports your spine and fits your neck. And provide enough heat to increase the massage effect.
The neck massager is equipped with a car adapter,you can fix the massage pillow to your car through elastic band, Enjoy a deep kneading massage even during long trips. The pillow also fits the contours of the lower back, providing relief and support for the waist while driving.
Note: This is not a cordless massager, it must be plugged in when using back massager!
AC adapter supports 100-240V
DC adapter supports 12V 2A
Package Dimensions: 13.5 x 9.5 x 4.8 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: VIKTOR JURGEN
Color: Deep Gray
Features:
- BACK MASSAGER WITH HEAT: The VIKTOR JURGEN back massager is designed with two buttons. The massage pillow does not change the massage direction regularly, but you can change the massage direction by pressing the button, so that you can better control the massager. The optional heating function of an excellent massager is a must. During massage, turning on the heating function can open tight muscles faster. If the weather is hot, you can also turn off the heating, it's up to you
- RELIEVE BACK NECK PAIN: Nowadays, people stay in front of the computer for a long time or are in a state of muscle tension for a long time. Do you often feel neck pain, back pain, muscle aches, etc.? Don't worry, VIKTOR JURGEN back massager can help you relieve muscle tension. Using the neck massager for 20 minutes a day to relax your body muscles can help you better face the next day's work and life. A shoulder massager can meet most of your needs
- BEST GIFTS FOR EVERYONE: Back massager is made of high-quality motor , soft and breathable stretch cloth. Neck massager is a very intimate gift, it can bring people enjoyment and relaxation. If you happen to be looking for a suitable gift for your family and friends, the massager back is a good recommendation! Warm gift for birthday, mother's day, father's day, valentine's day, Christmas
- NEW DESIGN MASSAGE PILLOW: The mold of the VIKTOR JURGEN back massager is exclusively designed and developed, referring to the curvature of the neck and back of the human body. Many massage pillows on the market can't provide deep kneading massage during use and can only touch the body gently, which can't provide a perfect massage experience. When you use the VIKTOR JURGEN back massager, it will closely fit your neck and back, providing the most comfortable deep kneading massage
- FEEL FREE TO BUY MASSAGERS: Back massager with 4 massage nodes, Powerful 3-Dimension Deep-Kneading Massage nodes can help you relieve stress, fatigue, lack of sleep as well as rigid muscles. We provide a professional after-sales service for every massager. If you need any help with back massager pillow, please feel free to contact us any time. Providing customers with a quality shopping experience is our principle
Part Number: D004
Details: Description
VIKTOR JURGEN back massager is specifically designed to target your neck and shoulders, back massager has really helped to relieve the neck and upper-shoulder strain that has contributed to your headaches. Although it is specifically designed for the neck and shoulders, it can be positioned on other parts of the body, including “hips, butt, calves, hamstrings, feet, neck, back — which is super-easy to do with how it’s shaped.
You don’t have to worry that this massage pillow is not strong enough, It can bear a weight of more than 15kg and provides deep tissue massage. When it gets in there and feels just like real hands kneading your muscles. it has done wonders for your sore muscles after working 12 hour shifts.
The distance between the kneading massagers is very cleverly designed. It perfectly supports your spine and fits your neck. And provide enough heat to increase the massage effect.
The neck massager is equipped with a car adapter,you can fix the massage pillow to your car through elastic band, Enjoy a deep kneading massage even during long trips. The pillow also fits the contours of the lower back, providing relief and support for the waist while driving.
Note: This is not a cordless massager, it must be plugged in when using back massager!
AC adapter supports 100-240V
DC adapter supports 12V 2A
Package Dimensions: 13.5 x 9.5 x 4.8 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
