Velpeau Neck Brace -Foam Cervical Collar - Soft Neck Support Relieves Pain & Pressure in Spine - Wraps Aligns Stabilizes Vertebrae - Can Be Used During Sleep (Dual-use, Brown, Medium, 3″)
Brand: Velpeau
Brand: Velpeau
Color: Dual-use(regular)brown
Features:
- 【Neck Support Brace】VELPEAU Neck Braces are available in three designs: Comfort version, Dual-use version, and Enhanced version. The Comfort version prioritizes softness and comfort for a pleasant wearing experience. The Dual-use version includes a removable external flexible plastic support plate to enhance overall support. The Enhanced version utilizes double-layer foam for powerful neck support. You can choose the most suitable option for optimal comfort and support.
- 【Neck Pain Relief and Injury Support】Our Cervical Collar supports the jaw and neck while limiting mobility to relieve pain and pressure in the spine. Realigning and stabilizing vertebrae, the soft foam collar can be worn throughout the day and while sleeping, it is for superior support and pain relief. The non-rigid Neck Support will also relieve headaches caused by cervical strains and sprains. It is useful for post-operative rehabilitation and injury support.
- 【Breathtaking Design & Perfect Fit】Our Neck Brace is meticulously crafted with ergonomics in mind. The "V" shape at the under jaw ensures a comfortable and secure fit, while the curved rise at the back provides excellent support for the neck. The hook and loop design allows for customizable tightness, preventing pain caused by unwanted movement. With its exceptional design, this brace offers optimal comfort, making it even suitable for nighttime wear.
- 【Comfortable C Collar】Our Neck Collar is made with top-quality materials and exquisite workmanship, ensuring a lightweight design that provides pain relief without limiting your mobility. The Neck Brace's ability to absorb sweat rapidly keeps your neck dry and odor-free with its breathable and latex-free composition. Its skin-friendly properties ensure continuous comfort during use, keeping your neck cool throughout the day.
- 【Note】Please double check your selection and refer to the size chart for a proper fit. The Special Sizes are only available in the Comfort Version. Do not wring dry after washing, but you can squeeze it by hand or use a dry towel to suck in excess water, then place it in a dry place. Do not iron, dry or expose directly to the sun.
Binding: Health and Beauty
Details: Instructions：
* A removable sleeve is equipped, it can be covered on the product, comfortable and hygienic.
* Measure your neck circumference and neck height, and choose the size according to the chart.
* Please note that the concave position of the product must be aligned with the chin when wearing.
* Adjust the tightness with the Velcro to ensure the best support and comfort.
Product Name：Neck Brace
Version：Comfort、Enhanced、Dual-use
Material：Polyester cloth, Sponge, Sweat cloth, Velcro, etc.
Colour： Blue (Comfort/ Enhanced)、Milk-White(Enhanced)、Brown(Dual-use)
Regular Size:
Small 2.75"：Neck height 2.5"/Neck circumference 10 1/2"-11 1/2"
Medium 3"：Neck height 3"/Neck circumference 11 1/2"-13 1/4"
Large 3"：Neck height 3"/Neck circumference 13 1/4"-16 1/2"
X-Large 3.5"：Neck height 3.5"/Neck circumference 16 1/2"-18 3/4"
Special Size: （only available in the Comfort Version）
Small 3.5"：Neck height 3.5"/Neck circumference 10 1/2"-11 1/2"
Medium 4"：Neck height 4"/Neck circumference 11 1/2"-13 1/4"
Large 4"：Neck height 4"/Neck circumference 13 1/4"-16 1/2"
X-Large 3.5"：Neck height 3.5"/Neck circumference 16 1/2"-18 3/4"
Washing:
* Please securely fix the Velcro before washing, so as to prevent the Velcro strap from damaging or gluing other clothes.
* Use neutral detergent to wash it in water at 30°C. Rinse it thoroughly with clean water after washing. Do not use fabric softeners. Do not bleach, machine wash or dry clean.
* Do not wring dry after washing, but you can squeeze it by hand or use a dry towel to suck in excess water, then place it at a dry place. Do not iron, dry or expose directly in the sun.
EAN: 0821906681397
Package Dimensions: 6.9 x 4.2 x 4.2 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: Velpeau
Color: Dual-use(regular)brown
Features:
- 【Neck Support Brace】VELPEAU Neck Braces are available in three designs: Comfort version, Dual-use version, and Enhanced version. The Comfort version prioritizes softness and comfort for a pleasant wearing experience. The Dual-use version includes a removable external flexible plastic support plate to enhance overall support. The Enhanced version utilizes double-layer foam for powerful neck support. You can choose the most suitable option for optimal comfort and support.
- 【Neck Pain Relief and Injury Support】Our Cervical Collar supports the jaw and neck while limiting mobility to relieve pain and pressure in the spine. Realigning and stabilizing vertebrae, the soft foam collar can be worn throughout the day and while sleeping, it is for superior support and pain relief. The non-rigid Neck Support will also relieve headaches caused by cervical strains and sprains. It is useful for post-operative rehabilitation and injury support.
- 【Breathtaking Design & Perfect Fit】Our Neck Brace is meticulously crafted with ergonomics in mind. The "V" shape at the under jaw ensures a comfortable and secure fit, while the curved rise at the back provides excellent support for the neck. The hook and loop design allows for customizable tightness, preventing pain caused by unwanted movement. With its exceptional design, this brace offers optimal comfort, making it even suitable for nighttime wear.
- 【Comfortable C Collar】Our Neck Collar is made with top-quality materials and exquisite workmanship, ensuring a lightweight design that provides pain relief without limiting your mobility. The Neck Brace's ability to absorb sweat rapidly keeps your neck dry and odor-free with its breathable and latex-free composition. Its skin-friendly properties ensure continuous comfort during use, keeping your neck cool throughout the day.
- 【Note】Please double check your selection and refer to the size chart for a proper fit. The Special Sizes are only available in the Comfort Version. Do not wring dry after washing, but you can squeeze it by hand or use a dry towel to suck in excess water, then place it in a dry place. Do not iron, dry or expose directly to the sun.
Binding: Health and Beauty
Details: Instructions：
* A removable sleeve is equipped, it can be covered on the product, comfortable and hygienic.
* Measure your neck circumference and neck height, and choose the size according to the chart.
* Please note that the concave position of the product must be aligned with the chin when wearing.
* Adjust the tightness with the Velcro to ensure the best support and comfort.
Product Name：Neck Brace
Version：Comfort、Enhanced、Dual-use
Material：Polyester cloth, Sponge, Sweat cloth, Velcro, etc.
Colour： Blue (Comfort/ Enhanced)、Milk-White(Enhanced)、Brown(Dual-use)
Regular Size:
Small 2.75"：Neck height 2.5"/Neck circumference 10 1/2"-11 1/2"
Medium 3"：Neck height 3"/Neck circumference 11 1/2"-13 1/4"
Large 3"：Neck height 3"/Neck circumference 13 1/4"-16 1/2"
X-Large 3.5"：Neck height 3.5"/Neck circumference 16 1/2"-18 3/4"
Special Size: （only available in the Comfort Version）
Small 3.5"：Neck height 3.5"/Neck circumference 10 1/2"-11 1/2"
Medium 4"：Neck height 4"/Neck circumference 11 1/2"-13 1/4"
Large 4"：Neck height 4"/Neck circumference 13 1/4"-16 1/2"
X-Large 3.5"：Neck height 3.5"/Neck circumference 16 1/2"-18 3/4"
Washing:
* Please securely fix the Velcro before washing, so as to prevent the Velcro strap from damaging or gluing other clothes.
* Use neutral detergent to wash it in water at 30°C. Rinse it thoroughly with clean water after washing. Do not use fabric softeners. Do not bleach, machine wash or dry clean.
* Do not wring dry after washing, but you can squeeze it by hand or use a dry towel to suck in excess water, then place it at a dry place. Do not iron, dry or expose directly in the sun.
EAN: 0821906681397
Package Dimensions: 6.9 x 4.2 x 4.2 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
