TrelaCo Foot Massage Mat Reflexology Walk Stone Road Foot Massage Acupoint Mat for Acupressure Relaxes for Long Sitting Elderly Students and Office Workers (27.56 x 13.78 Inches)
Brand: TrelaCo
Brand: TrelaCo
Features:
- Foot Massage Mat: you will receive 1 piece of foot acupressure mat, which has a special part for massaging the soles of the feet, and you can stand on it to massage your feet, besides, there is also designed with a walking mat that you can walk directly on the mat, very practical for your everyday use
- Proper Size: the size of this foot reflexology mat is about 27.56 x 13.78 inches/ 70 x 35 cm, the appropriate size is ideal for you to lay it flat in the room for use, you can place the foot point mat in the entrance, kitchen, living room and other places where you often go, to stimulate the sole point of the foot while doing things
- Quality Material: this walk stone mat is made of quality PVC, and these stones on the mat are made of polypropylene, you can adjust the position of the stones at will; If the stones on the foot point mat fall off when you receive the massage mat, you do not need to worry, just install it directly
- Build Tolerance: when using the foot massager mat for the first time, you may feel excruciating pain on the soles of your feet, so please wear socks to build tolerance before using it, and then slowly change to barefoot massage; There may be a smell when the product arrives, you can place the mat in a ventilated place to disperse the smell before using it
- Scope of Usages: this acupuncture mat for feet can be rolled up and put aside when not in use, it will not take up too much space, it is widely applied in every corner of the home, indoors and outdoors, living room, bedroom, kitchen, etc., to provide you with foot massage service at any time; You can also use this acupoint mat with your parents, partner and children, it is a good choice for you and your family to release stress
Part Number: TrelaCo-FEE38VB
Details: Features:
Acupoints massager mat consists of 2 parts, both of them are good for massaging your soles of feet, relieve your pressure and relax your feet.
Acupoints stimulator massage foot mat is an ideal gift for your parents, grandparents, relatives, teachers, elders and other people, they will be glad to receive this wonderful gift.
Specifications:
Material: PVC, polypropylene
Color: as shown in the pictures
Size: about 27.56 x 13.78 inches/ 70 x 35 cm
Package includes:
1 x Acupressure foot massager
Notes:
Manual measurement, please allow slight errors on size.
The color may exist a slight difference due to different screen displays.
Package Dimensions: 13.7 x 5.0 x 3.0 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: TrelaCo
Features:
- Foot Massage Mat: you will receive 1 piece of foot acupressure mat, which has a special part for massaging the soles of the feet, and you can stand on it to massage your feet, besides, there is also designed with a walking mat that you can walk directly on the mat, very practical for your everyday use
- Proper Size: the size of this foot reflexology mat is about 27.56 x 13.78 inches/ 70 x 35 cm, the appropriate size is ideal for you to lay it flat in the room for use, you can place the foot point mat in the entrance, kitchen, living room and other places where you often go, to stimulate the sole point of the foot while doing things
- Quality Material: this walk stone mat is made of quality PVC, and these stones on the mat are made of polypropylene, you can adjust the position of the stones at will; If the stones on the foot point mat fall off when you receive the massage mat, you do not need to worry, just install it directly
- Build Tolerance: when using the foot massager mat for the first time, you may feel excruciating pain on the soles of your feet, so please wear socks to build tolerance before using it, and then slowly change to barefoot massage; There may be a smell when the product arrives, you can place the mat in a ventilated place to disperse the smell before using it
- Scope of Usages: this acupuncture mat for feet can be rolled up and put aside when not in use, it will not take up too much space, it is widely applied in every corner of the home, indoors and outdoors, living room, bedroom, kitchen, etc., to provide you with foot massage service at any time; You can also use this acupoint mat with your parents, partner and children, it is a good choice for you and your family to release stress
Part Number: TrelaCo-FEE38VB
Details: Features:
Acupoints massager mat consists of 2 parts, both of them are good for massaging your soles of feet, relieve your pressure and relax your feet.
Acupoints stimulator massage foot mat is an ideal gift for your parents, grandparents, relatives, teachers, elders and other people, they will be glad to receive this wonderful gift.
Specifications:
Material: PVC, polypropylene
Color: as shown in the pictures
Size: about 27.56 x 13.78 inches/ 70 x 35 cm
Package includes:
1 x Acupressure foot massager
Notes:
Manual measurement, please allow slight errors on size.
The color may exist a slight difference due to different screen displays.
Package Dimensions: 13.7 x 5.0 x 3.0 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
