The Elf on the Shelf an Elf's Story: DVD
Brand: The Elf on the Shelf
Author: Cartoon
Brand: The Elf on the Shelf
Features:
- Based on the bestselling Christmas tradition The Elf on the Shelf
- Includes code for Santa's Secret website
- Debuted on national television in 2011 to over 5 million viewers
Binding: DVD
Format: Color
Release Date: 31-10-2012
model number: AESDVD60P
Part Number: AESDVBR16P
Details: Product Description A beloved Christmas classic. An Elf's Story is filled with fun, music, and the timeless message that Christmas is something we carry out in our hearts. An Elf's Story is the inspirational tale of Chippey, the enthusiastic young scout elf who is assigned by Santa to restore Taylor McTuttle's belief in Christmas magic. When Taylor breaks the number one Elf on the Shelf rule and touches Chippey in a boyish act of defiance, the elf loses his Christmas magic. Through the power of love and forgiveness, both Taylor and Chippey learn that true belief cannot be taught. Based on the bestselling The Elf on the Shelf: A Christmas Tradition DVD includes the 23-minute holiday special, TV trailer, behind-the-scenes, and filmmaker's commentary Debuted in 2011 An Elf's Story DVD. From the Manufacturer Nine year old Taylor McTuttle has reached a crossroads. Does he believe Santa Claus really knows who is naughty or nice? Does he even believe in Santa Claus anymore? An Elf’s Story is the inspirational tale of Chippey, the enthusiastic young scout elf who is assigned by Santa to restore Taylor’s belief in Christmas magic. When Taylor breaks the number one Elf on the Shelf rule and touches Chippey in a boyish act of defiance, the elf loses his Christmas magic, the entire McTuttle family loses its scout elf and both Taylor and Chippey lose their self-respect. Through the power of love and forgiveness, both of them learn that true belief cannot be taught. A family holiday classic for generations to come, An Elf’s Story is filled with fun, music and the timeless message that Christmas is something we carry in our hearts. The DVD includes the 23-minute holiday special, TV trailer, behind-the-scenes video, filmmaker’s commentary and a code for special website access to Santa’s secret shipping yard.
EAN: 0033586055102
Package Dimensions: 7.5 x 5.4 x 0.6 inches
Languages: English
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items .
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be replaced or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Author: Cartoon
Brand: The Elf on the Shelf
Features:
- Based on the bestselling Christmas tradition The Elf on the Shelf
- Includes code for Santa's Secret website
- Debuted on national television in 2011 to over 5 million viewers
Binding: DVD
Format: Color
Release Date: 31-10-2012
model number: AESDVD60P
Part Number: AESDVBR16P
Details: Product Description A beloved Christmas classic. An Elf's Story is filled with fun, music, and the timeless message that Christmas is something we carry out in our hearts. An Elf's Story is the inspirational tale of Chippey, the enthusiastic young scout elf who is assigned by Santa to restore Taylor McTuttle's belief in Christmas magic. When Taylor breaks the number one Elf on the Shelf rule and touches Chippey in a boyish act of defiance, the elf loses his Christmas magic. Through the power of love and forgiveness, both Taylor and Chippey learn that true belief cannot be taught. Based on the bestselling The Elf on the Shelf: A Christmas Tradition DVD includes the 23-minute holiday special, TV trailer, behind-the-scenes, and filmmaker's commentary Debuted in 2011 An Elf's Story DVD. From the Manufacturer Nine year old Taylor McTuttle has reached a crossroads. Does he believe Santa Claus really knows who is naughty or nice? Does he even believe in Santa Claus anymore? An Elf’s Story is the inspirational tale of Chippey, the enthusiastic young scout elf who is assigned by Santa to restore Taylor’s belief in Christmas magic. When Taylor breaks the number one Elf on the Shelf rule and touches Chippey in a boyish act of defiance, the elf loses his Christmas magic, the entire McTuttle family loses its scout elf and both Taylor and Chippey lose their self-respect. Through the power of love and forgiveness, both of them learn that true belief cannot be taught. A family holiday classic for generations to come, An Elf’s Story is filled with fun, music and the timeless message that Christmas is something we carry in our hearts. The DVD includes the 23-minute holiday special, TV trailer, behind-the-scenes video, filmmaker’s commentary and a code for special website access to Santa’s secret shipping yard.
EAN: 0033586055102
Package Dimensions: 7.5 x 5.4 x 0.6 inches
Languages: English
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items .
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be replaced or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
