⭐⭐⭐⭐⭐ Rated with over 10000+ reviews from other Happy Customers.

USA Based Top Marketplace. We Ship to Canada

Get 10% Off Your First Order With Code

⭐⭐⭐⭐⭐ Rated with over 10000+ reviews from other Happy Customers.

USA Based Top Marketplace. We Ship to Canada

Get 10% Off Your First Order With Code

⭐⭐⭐⭐⭐ Rated with over 10000+ reviews from other Happy Customers.

USA Based Top Marketplace. We Ship to Canada

Get 10% Off Your First Order With Code

⭐⭐⭐⭐⭐ Rated with over 10000+ reviews from other Happy Customers.

USA Based Top Marketplace. We Ship to Canada

Get 10% Off Your First Order With Code

Shipping to USA, Canada and Mexico from US Warehouse

Puracy Organic Hand Soap, For the Professional Hand Washers We've All Become, Moisturizing Natural Gel Hand Wash Soap, Liquid Hand Soap Refills for Soft Skin (12 fl.oz, Lavender & Vanilla) 2-Pack

Brand: Puracy

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Rated Top Marketplace in USA
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Over 300,000 Happy Customers
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97.1% Customer Satisfaction Rating
Title
-
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$42.49
Free shipping in US over $89 (Arrives: Sun, Dec 01 - Fri, Dec 06)

Brand: Puracy

Features:

  • [ For the expert handwashers we have all become ] If it’s one thing we have become really good at since March 2020, it’s washing our hands. We’re all the equivalent of professional athlete handwashers by now. But while we were busy protecting ourselves from germs…who was protecting our hands from soap. From the chemicals, from the dryness, from the perfumes and dyes. Well, we happily volunteer for that job.
  • [ Developed by Doctors and Biochemists ] Our sulfate-free hand soap refill formula is developed to be safe for all types of skin. Loaded with good-for-skin plant and mineral-based ingredients, one pump of this natural soap refill goes a long way in washing away dirt, oil, and impurities.
  • [ Scented with Real Essential Oils ] When our hand wash foams up, the delicate scent of French lavender and vanilla bean is released. The subtle scent fades as your hands dry, leaving hands soothed and refreshed.
  • [ Clean Hands, Cleaner Planet ] Our plant-powered hand soap formula is biodegradable and renewable. You can depend on our high-quality products being ethically-sourced and created in the USA.
  • [ Complete Happiness Guaranteed ] Natural, hypoallergenic, vegan, gluten-free, biodegradable; Certified Cruelty-Free: Never Tested on Animals; Made in the USA

Part Number: PHS12-2

Details: Puracy Natural Handseife ist eine dickflüssige Handwäsche aus pflanzlichen Inhaltsstoffen. Die sulfatfreie Formel erzeugt reichhaltigen Schaum mit einem sanften, ausgewogenen Aroma von echtem Lavendel und Vanille. Die saubere Spülformel entfernt Schmutz, Dreck und andere Verunreinigungen und schließt gleichzeitig die natürliche Feuchtigkeit Ihrer Haut ein. Das Ergebnis sind saubere, weiche, rückstandsfreie Hände. Unsere Flüssigseife ist so gut ausbalanciert, dass Sie Ihre Hände über ein Dutzend Mal täglich waschen können, ohne dass eine zusätzliche Feuchtigkeitscreme benötigt wird. Puracy's ungiftiger Hautreiniger besteht aus Pflanzen, Mineralien, Wasser und echtem Lavendel und Vanille. Die biologisch abbaubaren Inhaltsstoffe wurden sorgfältig ausgewählt und zu einer Premium-Lösung von Puracy, einer vertrauenswürdigen Quelle für natürliche und organische, kinder- und haustiersichere, hypoallergene und effektive Haushaltsprodukte. Die proprietäre Mischung aus nachwachsenden Inhaltsstoffen ist familienfreundlich und frei von aggressiven Chemikalien und Parfümen. Die von Ärzten entwickelte Formel produziert Hügel von Lauge und spült schnell ohne Rückstände, und hinterlässt Ihre Haut glatt und mit Feuchtigkeit versorgt. Sie können unsere Seife sicher für Babys, Kinder, Erwachsene und Senioren verwenden. Unsere flüssige Handseife ist robust genug für Fett, sanft genug für Kinder, und rein genug, um natürlich in der Umwelt abzubauen. Dieses Produkt ist zu 99,95 % natürlich.

סבון ידיים טבעי של Puracy הוא נוזל עבה לשטיפה ידנית העשוי מרכיבים צמחיים. הנוסחה ללא סולפט מייצרת קצף עשיר עם ניחוח עדין ומאוזן של לבנדר אמיתי ווניל. נוסחת השטיפה הנקיה מסירה לכלוך, זוהמה וזיהומים אחרים תוך כדי נעילה בלחות הטבעית של העור שלך. התוצאה היא נקיה, רכה, ידיים ללא שאריות. הסבון הנוזלי שלנו מאוזן כל כך טוב שאתה יכול לשטוף את הידיים שלך מעל תריסר פעמים ביום ללא צורך בקרם לחות משלים. הניקוי הלא רעיל של Puracy's עשוי מצמחים, מינרלים, מים, ולבנדר אמיתי ווניל. הרכיבים המתכלים נבחרו בקפידה ופותחו לפתרון פרימיום על ידי Puracy, מקור אמין למוצרים ביתיים טבעיים ואורגניים, בטוחים לילדים ולחיות מחמד, היפואלרגניים ויעילים. השילוב הקנייני של מרכיבים מתחדשים הוא ידידותי למשפחה וללא כימיקלים ובשמים קשים. הנוסחה שפותחה על ידי הרופא מייצרת תלוליות של סוכריות, שוטפת במהירות ללא שאריות, ומשאירה את העור אתה יכול להשתמש בסבון שלנו בבטחה על תינוקות, ילדים, מבוגרים וקשישים. סבון היד הנוזלי שלנו חזק מספיק לשומן, עדין מספיק לילדים, וטהור מספיק כדי להישבר באופן טבעי בסביבה. מוצר זה הוא 99.95% טבעי, לפי ההגדרה "What Natural Means to Us" של Puracy, זמינה באתר שלנו.

صابون اليدين الطبيعي من بيوراسي هو غسول يدوي سميك مصنوع من مكونات مشتقة من النباتات. التركيبة الخالية من الكبريتات تنتج رغوة غنية مع رائحة لطيفة ومتوازنة من اللافندر الحقيقي والفانيليا. تركيبة الشطف النظيفة تزيل الأوساخ والشوائب الأخرى مع الحفاظ على الرطوبة الطبيعية لبشرتك. النتيجة هي أيدي نظيفة وناعمة وخالية من الرواسب. الصابون السائل الخاص بنا متوازن بشكل جيد بحيث يمكنك غسل يديك أكثر من عشر مرات في اليوم دون الحاجة إلى مرطب إضافي. منظف البشرة غير السام من بيوراسي مصنوع من النباتات والمعادن والماء واللافندر الحقيقي والفانيليا. تم اختيار المكونات القابلة للتحلل البيولوجي بعناية وتطويرها لتصبح حل ممتاز من بيوراسي، وهو مصدر موثوق به للمنتجات المنزلية الطبيعية والعضوية، وآمنة على الأطفال والحيوانات الأليفة، ولا تسبب الحساسية والفعالية. المزيج الخاص من المكونات المتجددة صديق للعائلة وخالي من المواد الكيميائية والعطور القاسية. التركيبة التي طورتها الأطباء تنتج تركيبات من الرغوة وتشطف بسرعة دون بقايا وتترك بشرتك ناعمة ومرطبة. يمكنك استخدام الصابون الخاص بنا بأمان على الرضع والأطفال والكبار وكبار السن. صابون اليد السائل الخاص بنا قوي بما فيه الكفاية للشحم، ولطيف بما فيه الكفاية على الأطفال، ونقي بما يكفي لتحلل البشرة بشكل طبيعي في البيئة. هذا المنتج طبيعي بنسبة 99.95%، حسب تعريف بيوراسي "ما يعني الطبيعة لنا" متاح على موقعنا الإلكتروني.

Puracy 天然洗手液是一种厚实的液体洗手液,由植物成分制成。 不含硫酸盐的配方产生丰富的泡沫,散发温和均衡的真正薰衣草和香草香气。 干净的冲洗配方去除污垢、污垢和其他杂质,同时锁住皮肤的天然水分。 其结果是干净、柔软、无残留的双手。 我们的液体肥皂非常平衡,您可以每天洗手 12 次,无需补充保湿霜。 Puracy 无毒洁面乳由植物、矿物质、水和真正的薰衣草和香草制成。 可生物降解

EAN: 0850034384511

Package Dimensions: 8.4 x 6.7 x 5.1 inches

Puracy Organic Hand Soap, For the Professional Hand Washers We've All Become, Moisturizing Natural Gel Hand Wash Soap, Liquid Hand Soap Refills for Soft Skin (12 fl.oz, Lavender & Vanilla) 2-Pack Puracy Organic Hand Soap, For the Professional Hand Washers We've All Become, Moisturizing Natural Gel Hand Wash Soap, Liquid Hand Soap Refills for Soft Skin (12 fl.oz, Lavender & Vanilla) 2-Pack

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well.  A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day. 

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

 

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.


SPECIAL NOTE:

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

WARRANTY EXEMPTIONS AND NOTES

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.


ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,  please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.


Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.


Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.

CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.

DESCRIPTION

Brand: Puracy

Features:

  • [ For the expert handwashers we have all become ] If it’s one thing we have become really good at since March 2020, it’s washing our hands. We’re all the equivalent of professional athlete handwashers by now. But while we were busy protecting ourselves from germs…who was protecting our hands from soap. From the chemicals, from the dryness, from the perfumes and dyes. Well, we happily volunteer for that job.
  • [ Developed by Doctors and Biochemists ] Our sulfate-free hand soap refill formula is developed to be safe for all types of skin. Loaded with good-for-skin plant and mineral-based ingredients, one pump of this natural soap refill goes a long way in washing away dirt, oil, and impurities.
  • [ Scented with Real Essential Oils ] When our hand wash foams up, the delicate scent of French lavender and vanilla bean is released. The subtle scent fades as your hands dry, leaving hands soothed and refreshed.
  • [ Clean Hands, Cleaner Planet ] Our plant-powered hand soap formula is biodegradable and renewable. You can depend on our high-quality products being ethically-sourced and created in the USA.
  • [ Complete Happiness Guaranteed ] Natural, hypoallergenic, vegan, gluten-free, biodegradable; Certified Cruelty-Free: Never Tested on Animals; Made in the USA

Part Number: PHS12-2

Details: Puracy Natural Handseife ist eine dickflüssige Handwäsche aus pflanzlichen Inhaltsstoffen. Die sulfatfreie Formel erzeugt reichhaltigen Schaum mit einem sanften, ausgewogenen Aroma von echtem Lavendel und Vanille. Die saubere Spülformel entfernt Schmutz, Dreck und andere Verunreinigungen und schließt gleichzeitig die natürliche Feuchtigkeit Ihrer Haut ein. Das Ergebnis sind saubere, weiche, rückstandsfreie Hände. Unsere Flüssigseife ist so gut ausbalanciert, dass Sie Ihre Hände über ein Dutzend Mal täglich waschen können, ohne dass eine zusätzliche Feuchtigkeitscreme benötigt wird. Puracy's ungiftiger Hautreiniger besteht aus Pflanzen, Mineralien, Wasser und echtem Lavendel und Vanille. Die biologisch abbaubaren Inhaltsstoffe wurden sorgfältig ausgewählt und zu einer Premium-Lösung von Puracy, einer vertrauenswürdigen Quelle für natürliche und organische, kinder- und haustiersichere, hypoallergene und effektive Haushaltsprodukte. Die proprietäre Mischung aus nachwachsenden Inhaltsstoffen ist familienfreundlich und frei von aggressiven Chemikalien und Parfümen. Die von Ärzten entwickelte Formel produziert Hügel von Lauge und spült schnell ohne Rückstände, und hinterlässt Ihre Haut glatt und mit Feuchtigkeit versorgt. Sie können unsere Seife sicher für Babys, Kinder, Erwachsene und Senioren verwenden. Unsere flüssige Handseife ist robust genug für Fett, sanft genug für Kinder, und rein genug, um natürlich in der Umwelt abzubauen. Dieses Produkt ist zu 99,95 % natürlich.

סבון ידיים טבעי של Puracy הוא נוזל עבה לשטיפה ידנית העשוי מרכיבים צמחיים. הנוסחה ללא סולפט מייצרת קצף עשיר עם ניחוח עדין ומאוזן של לבנדר אמיתי ווניל. נוסחת השטיפה הנקיה מסירה לכלוך, זוהמה וזיהומים אחרים תוך כדי נעילה בלחות הטבעית של העור שלך. התוצאה היא נקיה, רכה, ידיים ללא שאריות. הסבון הנוזלי שלנו מאוזן כל כך טוב שאתה יכול לשטוף את הידיים שלך מעל תריסר פעמים ביום ללא צורך בקרם לחות משלים. הניקוי הלא רעיל של Puracy's עשוי מצמחים, מינרלים, מים, ולבנדר אמיתי ווניל. הרכיבים המתכלים נבחרו בקפידה ופותחו לפתרון פרימיום על ידי Puracy, מקור אמין למוצרים ביתיים טבעיים ואורגניים, בטוחים לילדים ולחיות מחמד, היפואלרגניים ויעילים. השילוב הקנייני של מרכיבים מתחדשים הוא ידידותי למשפחה וללא כימיקלים ובשמים קשים. הנוסחה שפותחה על ידי הרופא מייצרת תלוליות של סוכריות, שוטפת במהירות ללא שאריות, ומשאירה את העור אתה יכול להשתמש בסבון שלנו בבטחה על תינוקות, ילדים, מבוגרים וקשישים. סבון היד הנוזלי שלנו חזק מספיק לשומן, עדין מספיק לילדים, וטהור מספיק כדי להישבר באופן טבעי בסביבה. מוצר זה הוא 99.95% טבעי, לפי ההגדרה "What Natural Means to Us" של Puracy, זמינה באתר שלנו.

صابون اليدين الطبيعي من بيوراسي هو غسول يدوي سميك مصنوع من مكونات مشتقة من النباتات. التركيبة الخالية من الكبريتات تنتج رغوة غنية مع رائحة لطيفة ومتوازنة من اللافندر الحقيقي والفانيليا. تركيبة الشطف النظيفة تزيل الأوساخ والشوائب الأخرى مع الحفاظ على الرطوبة الطبيعية لبشرتك. النتيجة هي أيدي نظيفة وناعمة وخالية من الرواسب. الصابون السائل الخاص بنا متوازن بشكل جيد بحيث يمكنك غسل يديك أكثر من عشر مرات في اليوم دون الحاجة إلى مرطب إضافي. منظف البشرة غير السام من بيوراسي مصنوع من النباتات والمعادن والماء واللافندر الحقيقي والفانيليا. تم اختيار المكونات القابلة للتحلل البيولوجي بعناية وتطويرها لتصبح حل ممتاز من بيوراسي، وهو مصدر موثوق به للمنتجات المنزلية الطبيعية والعضوية، وآمنة على الأطفال والحيوانات الأليفة، ولا تسبب الحساسية والفعالية. المزيج الخاص من المكونات المتجددة صديق للعائلة وخالي من المواد الكيميائية والعطور القاسية. التركيبة التي طورتها الأطباء تنتج تركيبات من الرغوة وتشطف بسرعة دون بقايا وتترك بشرتك ناعمة ومرطبة. يمكنك استخدام الصابون الخاص بنا بأمان على الرضع والأطفال والكبار وكبار السن. صابون اليد السائل الخاص بنا قوي بما فيه الكفاية للشحم، ولطيف بما فيه الكفاية على الأطفال، ونقي بما يكفي لتحلل البشرة بشكل طبيعي في البيئة. هذا المنتج طبيعي بنسبة 99.95%، حسب تعريف بيوراسي "ما يعني الطبيعة لنا" متاح على موقعنا الإلكتروني.

Puracy 天然洗手液是一种厚实的液体洗手液,由植物成分制成。 不含硫酸盐的配方产生丰富的泡沫,散发温和均衡的真正薰衣草和香草香气。 干净的冲洗配方去除污垢、污垢和其他杂质,同时锁住皮肤的天然水分。 其结果是干净、柔软、无残留的双手。 我们的液体肥皂非常平衡,您可以每天洗手 12 次,无需补充保湿霜。 Puracy 无毒洁面乳由植物、矿物质、水和真正的薰衣草和香草制成。 可生物降解

EAN: 0850034384511

Package Dimensions: 8.4 x 6.7 x 5.1 inches

SHIPPING DETAILS

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well.  A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day. 

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

 

RETURN & REFUND

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.


SPECIAL NOTE:

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

WARRANTY EXEMPTIONS AND NOTES

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.


ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,  please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.


Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.


Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.

CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.

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