Shipping to USA, Canada and Mexico from US Warehouse

Heating Pad for Back Pain Relief, 33'' x 17'' XXXL Electric Heating Pad for Neck and Shoulder Cramps with 6 InstaHeat Settings, Auto Off, Moist Dry Heat Therapy, Machine Washable

Brand: Siinsay

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$88.49
Free shipping in US over $89 (Arrives: Tue, Dec 17 - Sun, Dec 22)

Author: Siinsay

Brand: Siinsay

Color: Blue

Features:

  • 【Ultra Soft Flannel】--- The flannel will offer you the maximum comfortable feeling when efficiently preserve heat, along with even heat distribution throughout the whole heating pad
  • 【6 Temperature Settings & Overheating Protection】--- Our comfortable back heating pad features 6 heat levels, easy for you to operate to choose a most comfortable temperature. Overheating protection settings guarantee better and safer user experience of the stress relief heating pad
  • 【Fast-Heating Technology & 120 Minutes Auto Shut Off】--- Thanks to the fast-heating technology of the thermal therapy wrap, this heating pad can warm up just in few seconds. Also, the pad is safe to use and automatically shuts off in 2 hours to protect from overheating
  • 【Effective Pain Relief】--- Ultra large 33'' x 17'' heating pad helps reduce muscle spasms, stiffness and pain in shoulders, back, neck, legs, knees, etc. also keeps you warm on cold winter days
  • 【Machine Washable】--- Silky anti-pilling material are machine-washable (on the delicate cycle) to help maintain the tidiness and softness of the heating pad for years to come. Please remove the cable/Controller before washing the heated pad.

Binding: Health and Beauty

model number: Blue

Part Number: SS-PS009

Details: Moist heat option: • Dampen either side of the heating pad with water by patting the surface with a wet sponge or cloth, or use a spray bottle to apply a fine mist. Do not thoroughly soak the pad. • Do not spray or dampen the pad connector. Cleaning and Maintenance •Be sure to disconnect the appliance from the mains by removing the plug from the power outlet and cooling it down for at least ten minutes before cleaning. •Use only a soft brush to clean the heating pad when dry. •DO NOT use strong detergents or hard brushes to clean the heating pad. •Untangle the cable from time to time. •When storing the appliance, allow it to cool down. Store the unit in a clean and dry place, lay out flat with nothing covering or resting on top of it. Note: •The connector of the controller and the pad must be interconnected before plugging the appliance to a power source. •IMPORTANT - This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT attempt to rig this safety feature.

EAN: 0719710506398

Package Dimensions: 11.1 x 9.5 x 2.9 inches

Heating Pad for Back Pain Relief, 33'' x 17'' XXXL Electric Heating Pad for Neck and Shoulder Cramps with 6 InstaHeat Settings, Auto Off, Moist Dry Heat Therapy, Machine Washable Heating Pad for Back Pain Relief, 33'' x 17'' XXXL Electric Heating Pad for Neck and Shoulder Cramps with 6 InstaHeat Settings, Auto Off, Moist Dry Heat Therapy, Machine Washable Heating Pad for Back Pain Relief, 33'' x 17'' XXXL Electric Heating Pad for Neck and Shoulder Cramps with 6 InstaHeat Settings, Auto Off, Moist Dry Heat Therapy, Machine Washable

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well.  A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day. 

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

 

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.


SPECIAL NOTE:

Please note that we do not accept returns for reasons other than damaged items . 

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

WARRANTY EXEMPTIONS AND NOTES

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.


ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,  please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.


Our Customer Service will review your case and offer a return back. Upon receiving, the item will be replaced or will be refunded.


Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.

CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.

DESCRIPTION

Author: Siinsay

Brand: Siinsay

Color: Blue

Features:

  • 【Ultra Soft Flannel】--- The flannel will offer you the maximum comfortable feeling when efficiently preserve heat, along with even heat distribution throughout the whole heating pad
  • 【6 Temperature Settings & Overheating Protection】--- Our comfortable back heating pad features 6 heat levels, easy for you to operate to choose a most comfortable temperature. Overheating protection settings guarantee better and safer user experience of the stress relief heating pad
  • 【Fast-Heating Technology & 120 Minutes Auto Shut Off】--- Thanks to the fast-heating technology of the thermal therapy wrap, this heating pad can warm up just in few seconds. Also, the pad is safe to use and automatically shuts off in 2 hours to protect from overheating
  • 【Effective Pain Relief】--- Ultra large 33'' x 17'' heating pad helps reduce muscle spasms, stiffness and pain in shoulders, back, neck, legs, knees, etc. also keeps you warm on cold winter days
  • 【Machine Washable】--- Silky anti-pilling material are machine-washable (on the delicate cycle) to help maintain the tidiness and softness of the heating pad for years to come. Please remove the cable/Controller before washing the heated pad.

Binding: Health and Beauty

model number: Blue

Part Number: SS-PS009

Details: Moist heat option: • Dampen either side of the heating pad with water by patting the surface with a wet sponge or cloth, or use a spray bottle to apply a fine mist. Do not thoroughly soak the pad. • Do not spray or dampen the pad connector. Cleaning and Maintenance •Be sure to disconnect the appliance from the mains by removing the plug from the power outlet and cooling it down for at least ten minutes before cleaning. •Use only a soft brush to clean the heating pad when dry. •DO NOT use strong detergents or hard brushes to clean the heating pad. •Untangle the cable from time to time. •When storing the appliance, allow it to cool down. Store the unit in a clean and dry place, lay out flat with nothing covering or resting on top of it. Note: •The connector of the controller and the pad must be interconnected before plugging the appliance to a power source. •IMPORTANT - This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT attempt to rig this safety feature.

EAN: 0719710506398

Package Dimensions: 11.1 x 9.5 x 2.9 inches

SHIPPING DETAILS

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well.  A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day. 

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

 

RETURN & REFUND

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.


SPECIAL NOTE:

Please note that we do not accept returns for reasons other than damaged items . 

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

WARRANTY EXEMPTIONS AND NOTES

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.


ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,  please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.


Our Customer Service will review your case and offer a return back. Upon receiving, the item will be replaced or will be refunded.


Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.

CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.

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