emours Aquarium Decor Wood Fish Tank Decoration Driftwood Size and Shape Varies,Large(9-12 inch Length)
Brand: emours
Brand: emours
Color: brown
Features:
- Made of high grade driftwood, solid and durable, long lasting in underwater or arid environments
- Authentic natural wood adds realistic beauty.Unique shapes that adds to the aesthetic value of the tank
- About the float. Driftwood may not sink into water sometimes which caused by the density issue. We can’t guarantee that 100% of the driftwood can sink into water. Instruction: Better boiling it in hot water for 1-2 hours.Afterwards, completely submerge the wood in a bucket with water, if it floats, you can weighting it down with something i.e. a rock , heavy glass cup etc, until it doesn't float anymore
- Visual variety - no two pieces are alike.Sizes varies from 9 inches to 10 inch in length.Each pieces are carefully selected, the pictures shown are only some of the driftwoods, what you get may be different from pictures show
- Your driftwood will quickly become the focal point of your aquarium decor. Nocturnal fish and smaller fish like a driftwood shelter for hiding
model number: REP619
Part Number: REP619
Details: Made of high grade driftwood, solid and durable, long lasting in underwater or arid environments.
Authentic natural wood adds realistic beauty.Unique shapes that adds to the aesthetic value of the tank Natural driftwood no two pieces are alike.Sizes are varies .Each pieces are carefully selected, the pictures shown are only some of the driftwoods, what you get may be different from pictures show.
Prolonged boiling recommended,boiling for 3-4 hours. Afterwards, completely submerge the wood in a bucket with water for 5-7 days ,until the water color do not change. Your driftwood will quickly become the focal point of your aquarium decor. Nocturnal fish,ghost shrimp,hermit crab and smaller fish like a driftwood shelter for hiding.
PLEASE KINDLY BE NOTED THAT:
the original driftwood most of them are sinkable, however, it need to be soak it into water for some time , some may need to soak in water for a few hours, some may need 1-2 days, some may need to soak in water for about 2 weeks or more. Some ,may not be sinkable due to it’s density difference, it’s a normal pheonomen ,not a quality issue.
PRETREATMENT:
1)Boiling in water for 3-4 hours ,the water color will become dark cause it releases tannins, you can change water if the water color to dark and continue to boil.
2)Soak it into water for 5-7 days, until the water color do not change, then you can clean the driftwood with brush , put it into the fish tank.
3)If the driftwood still floats, then you can continue to soak it into water, or you can weighing it down with something i.e. a rock , heavy glass cup etc, until it doesn't float anymore when the weight is taken off.
If you don’t know how to clean the DriftWood, it is recommended that you consult a aquarium or find the answer on the Internet to be a quick and effective method.
EAN: 0737590135620
Package Dimensions: 9.8 x 7.9 x 3.3 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items .
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be replaced or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: emours
Color: brown
Features:
- Made of high grade driftwood, solid and durable, long lasting in underwater or arid environments
- Authentic natural wood adds realistic beauty.Unique shapes that adds to the aesthetic value of the tank
- About the float. Driftwood may not sink into water sometimes which caused by the density issue. We can’t guarantee that 100% of the driftwood can sink into water. Instruction: Better boiling it in hot water for 1-2 hours.Afterwards, completely submerge the wood in a bucket with water, if it floats, you can weighting it down with something i.e. a rock , heavy glass cup etc, until it doesn't float anymore
- Visual variety - no two pieces are alike.Sizes varies from 9 inches to 10 inch in length.Each pieces are carefully selected, the pictures shown are only some of the driftwoods, what you get may be different from pictures show
- Your driftwood will quickly become the focal point of your aquarium decor. Nocturnal fish and smaller fish like a driftwood shelter for hiding
model number: REP619
Part Number: REP619
Details: Made of high grade driftwood, solid and durable, long lasting in underwater or arid environments.
Authentic natural wood adds realistic beauty.Unique shapes that adds to the aesthetic value of the tank Natural driftwood no two pieces are alike.Sizes are varies .Each pieces are carefully selected, the pictures shown are only some of the driftwoods, what you get may be different from pictures show.
Prolonged boiling recommended,boiling for 3-4 hours. Afterwards, completely submerge the wood in a bucket with water for 5-7 days ,until the water color do not change. Your driftwood will quickly become the focal point of your aquarium decor. Nocturnal fish,ghost shrimp,hermit crab and smaller fish like a driftwood shelter for hiding.
PLEASE KINDLY BE NOTED THAT:
the original driftwood most of them are sinkable, however, it need to be soak it into water for some time , some may need to soak in water for a few hours, some may need 1-2 days, some may need to soak in water for about 2 weeks or more. Some ,may not be sinkable due to it’s density difference, it’s a normal pheonomen ,not a quality issue.
PRETREATMENT:
1)Boiling in water for 3-4 hours ,the water color will become dark cause it releases tannins, you can change water if the water color to dark and continue to boil.
2)Soak it into water for 5-7 days, until the water color do not change, then you can clean the driftwood with brush , put it into the fish tank.
3)If the driftwood still floats, then you can continue to soak it into water, or you can weighing it down with something i.e. a rock , heavy glass cup etc, until it doesn't float anymore when the weight is taken off.
If you don’t know how to clean the DriftWood, it is recommended that you consult a aquarium or find the answer on the Internet to be a quick and effective method.
EAN: 0737590135620
Package Dimensions: 9.8 x 7.9 x 3.3 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items .
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
3. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
Return Process:
1. If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be replaced or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
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