Cocone Cocone Clay Cream Shampoo for Ultimate Moisturizing Hair [Shampoo, Cream Shampoo, Clay, Activated Carbon, Repair, Moisturizing], Hagukumi Plus, 1 Bottle (Earl Gravergamot Refill)

Brand: cocone

特徴:

✨ [Achieved 5 titles*!A new sensation shampoo has been launched by Cocone. Transform your shower time into a pleasant moment for nurturing your hair. The "Cocone Clay Cream Shampoo" has achieved No. 1 in five categories, including "Best-Selling Hair Care Rankings*" and "Top Choice Shampoo Rankings by Hairdressers*."Please give the unique hair care of our clay cream shampoo, born from the concept of esthetics, a try at least once. *Survey organization: February 22, 2021 - March 18, 2021, N=197, conducted by EC Casting.*
✨ [Do you have any concerns like this?] "If you're dealing with issues like 'my hair feels rough...', 'my scalp is oily but my hair is dry...', 'I have split ends everywhere...', or 'I'm worried if I'm taking proper care of my hair...', this is recommended for you."Because it's a shampoo we use every day, we thought deeply about the scalp and hair.
✨ [An All-in-One Shampoo with 8 Functions] The 'cocone Clay Cream Shampoo' serves 8 purposes in one bottle!<Shampoo, Conditioner, Treatment, Hair Color Care, Hair Pack, Scalp Care, Hair Color Damage Care, Head Spa> Even for those who are busy, this one product allows for time-saving care.
✨ [Contains 12 types of marine ingredients & 8 types of organic oils] In addition to clay, we have packed in plenty of hair-loving ingredients.Twelve types of marine ingredients provide rich moisture to the hair, while organic oils offer abundant hydration and repair.The fragrance evokes the fresh citrus of Earl Grey bergamot, transforming bath time into a special moment.
✨ [Satisfaction rate 97.6% *Many happy voices] "Even though it doesn't lather, it feels refreshing.""Perfect for moms who want to save time on parenting!!"We received many voices, including excerpts from some.Would you like to aim for shiny, beautiful hair with "cocone Clay Cream Shampoo" too? *Survey conducted by our company: Questionnaire for customers who have repeated purchases three times or more.* We have renewed our PK, but please be aware that depending on the shipping period, there may be instances where products from the old PK are delivered.

Details: Explanation

A non-lathering cream shampoo that gently cleanses the scalp and hair, made with mud rich in ocean minerals.It's easy to incorporate into busy daily life, allowing for time-saving care that doesn't require a conditioner with just one product.Rich in beneficial ingredients for the scalp, this variety of plant oils repairs damaged hair while keeping the scalp healthy.The scent of Earl Grey bergamot.

EAN: 4573587781465

Packaging size: 8.1 x 5.6 x 2.9 inches

Website: Kateminimalist.com

Countries We Ship To: US and Canada

Customer Service Email: help@kateminimalist.com

Customer Service Phone: +1-236-622-4527

Company Address: 

2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Kateminimalist.com Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the US and Canada

Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

 Within United States:

• For orders of $89 or less: $4.95
• Free shipping on all orders over $89

 Within Canada:

• Please see the table below, all prices are in USD

 Weight Range: 0lb - 0.5lb | Shipping Rate: $8.99
Weight Range: 0.51lb - 1lb | Shipping Rate: $11.99
Weight Range: 1.02lb - 2lb | Shipping Rate: $14.99
Weight Range: 2.1lb - 3lb | Shipping Rate: $22.99
Weight Range: 3.1lb - 4.2lb | Shipping Rate: $28.99
Weight Range: 4.21lb - 8lb | Shipping Rate: $38.99
Weight Range: 8.01lb - 20lb | Shipping Rate: $45.99
Weight Range: 20.01lb - 40lb | Shipping Rate: $59.99

For items over 40lbs in weight, please contact us to get shipping cost. 

No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Transit Time: 8-10 business days.

- Delivery Time: Processing Time (1-2 business days) + Transit Time  (8-10 business days) = 9 to 12 Business Days 

- Business Days: Shipments occur Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

- Reliable Courier Services: We ship via UPS and USPS

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

 TRACKING INSTRUCTIONS

 - Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

 - Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Kateminimalist will cover the return shipping costs.

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the kateminimalist.com  website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

- Email: help@kateminimalist.com

- Phone: +1-236-622-4527

- Address: 

2122 Kingsway
Upper Unit B,
Vancouver, BC V5N 2T5
Canada

Return Window

Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Return Costs

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.

Timelines

- Return Window: Returns must be reported and shipped within 30 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

- Custom or personalized items

- Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Send all returns to: 

Kateminimalist, 401 6th Ave Suite B,Wilmington, DE 19805, USA

Shipping Method

- Shipping Method (USA): USPS/UPS

- Shipping Method (Canada): Canada Post/UPS

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.