Billing help

What Is This Charge on My Statement?

Seeing an unfamiliar charge? It's most likely your Kate Minimalist order.

Check how our charge appears below, then pick what you need. We can sort out almost anything directly, much faster than going through your bank.

Example card statement

COFFEE SHOP · card purchase$6.25

SP KATEMINIMALIST$XX.XX

GROCERY MARKET · card purchase$48.10

How our charge can appear

Any of these on your statement means it's a purchase from kateminimalist.com.

KATEMINIMALIST SP KATEMINIMALIST KATEMINIMALIST.COM

Paid with Apple Pay or Google Pay? The charge may show under that wallet's name instead.

What can we help with?

Choose an option. Each one gets you straight to an answer.

📦Where's my order?Get the latest status and live tracking for your order using your email or order number.Track my order → 💬Need an update on my orderSee exactly where your package is right now, including every carrier scan along the way.Get an order update → 💳I don't recognise this chargeSend us the date, amount and last 4 digits of your card, and we'll find the order for you.Identify my charge → ✏️Cancel or change my orderWrong size, wrong address, or changed your mind? Send us your order number as soon as possible.Request a change → ⚠️Something's wrong with my orderDamaged, missing, or not what you ordered? Tell us what happened (photos help) and we'll make it right.Report a problem → ↩️Returns and exchangesSee how returns and exchanges work and how to start one.View return policy →

Why contact us before your bank?

A bank dispute is slower for everyone. We can usually fix things directly.

Contacting Kate Minimalist

We can see your order, tracking and payment details
Cancellations, changes and fixes handled directly
Your card keeps working as normal
You deal with the people who actually shipped your order

Filing a bank dispute

Can take weeks or even months to resolve
Your bank may cancel and reissue your card
Often more forms and back-and-forth
Your order can't be changed while a dispute is open

Common questions

Quick answers about charges and orders.

Why is the amount different from the product price?

The charge includes shipping and any taxes. If your card is in another currency, your bank converts the amount and may add a small foreign transaction fee, so it can differ slightly from your order total.

I didn't place an order. Who did?

Often it's someone in your household using a shared card, or an order you placed a while ago that has only just posted. Contact us with the date, amount and last 4 digits of your card, and we'll tell you exactly what the order was and where it shipped.

I see two charges. Was I charged twice?

Sometimes a temporary authorization appears next to the final charge and drops off within a few days. If both are still there after that, contact us and we'll check your order.

My tracking hasn't updated. Is my order lost?

Tracking can pause for a few days while a package moves between carriers. Check the latest status on our order tracking page. If it still looks stuck, contact us and we'll look into it.

How do I find my order or tracking number?

Search your inbox (including spam and promotions folders) for "Kate Minimalist". You can also enter your email or order number on our order tracking page to see your order status.

Still have questions? Talk to us first.

Reach our support team and include your order number, or the charge date, amount and last 4 digits of your card.

Contact our support team Or track your order

Email help@kateminimalist.com

For your security, never share your full card number.