4.8-20 FT Adjustable Pole: This snow roof rake includes 4 extending poles and 1 handle pole, which can be freely combined to different length from 4.8 ft to 20 ft and satisfy your different demands of snow removal. With our snow roof rake, you don’t need to risk climbing onto the roof to sweep snow anymore.
Heavy-duty Aluminum: The blade bracket and 5 poles are made of selected aluminum, which is rust resistant and anti-deformation. And the triangle structure ensures solid connection between the blade and pole. Furthermore, the anti-slip handle helps you sweep with concentrated power.
Effective Snow Removal Helper: Possessing a 25” x 6” oversized blade, this snow roof rake highly improves the efficiency of snow removal as it can sweep more snow at once. In addition, the 2 wheels on the blade ensure smooth removal and protect your roof from being easily damaged.
Multi-Purpose Usage: Our snow roof rake is not just perfect for snow removal, but also suitable to remove fallen leaves, branches or any other debris. And the adjustable length up to 20 ft makes the snow rake ideal for multiple occasions, such as house roof, car roof and so on.
Fast Connection & Disassembly: With an easy-to-understand user manual and all necessary accessories included, the snow roof rake is super easy to put together or take apart. And it weighs only 5.5 lbs, which is effortless to operate, store and carry. Blade Size: 25” x 6”(L x W). Extendable Length: 4.8-20 ft.
model number: SU-10216
Part Number: SU-10216
Details: Description:The adjustable design with 1 handle pole and 4 extending poles will always meet your snow removing demands and avoid the risk of climbing onto the roof. And the aluminum frame is not only sturdy and durable for long-time use, but also lightweight for easy operation and carrying. Other than that, the 25” large blade with two wheels effectively improves the efficiency of snow removal, and protects the roof from damages at the same time. When not in use, the rake can be disassembled into several parts which are of compact size, so the storage is quite convenient. All in all, this snow roof rake is a perfect addition to your winter life. Features:4.8-20 ft sectional design meets your multiple removing demandsMuch safer and don’t need to climb onto the roof anymoreReinforced and rustproof aluminum frame for high durabilityTriangle bracket firmly connects the pole and the bladeAnti-slip handle ensures firm grip during snow removalQuick installation with a clear instruction and complete kitsEasy to store and carry with 5.5 lbs light weight and compact size Specifications:Color: Black + GrayMaterial: TPE + PC + AluminumOverall Dimension: 25” x 6” x 240” (L x W x H)Handle Length: 5.5”Extendable Length: 4.8-20 ftBlade Size: 25” x 6” (L x W)Net Weight: 5.5 lbs Package Includes:1 x Snow Roof Rake 1 x Instruction
2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Kateminimalist will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Return and Refund Policy
Scope and Intent
This Return and Refund Policy applies to all purchases made through the kateminimalist.com website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
2122 Kingsway Upper Unit B, Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B,Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
