Returns & Refunds Policy
At Kateminimalist, we want to make
your shopping experience seamless and worry-free. Below, you'll find all
the information you need about our returns and refunds process.
Return Policy
Return Window: You have a 30-day window from the date your order arrives to request a return.
Product Condition: Returned
items must be in their original, unused state. This includes being unwashed, with all tags still attached, and returned in the original packaging.
Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective.
Secure Packaging: Please ensure that items are packed securely to prevent any damage during transit.
Shipping Method: For your protection, use a shipping method that provides tracking and insurance. We cannot be held responsible for returns that are lost or damaged during shipping.
Return Authorization: Reach
out to our team at help@kateminimalist.com to start your return. Once approved, we’ll send detailed instructions and a return shipping label if applicable. Unapproved returns will not be accepted.
How to Return Items
Return Method: All returns should be mailed to the address provided in your return confirmation email.
Return Shipping Label:
For defective products: A return label will be provided.
For non-defective returns: Customers will need to arrange their own shipping label.
Products Eligible for Return
We accept returns for items in new, unused condition.
Non-Returnable Items: Some items are excluded from our return policy:
Electronics after 30 days (e.g., laptops, tablets)
Gift cards and prepaid game cards
Perishable goods, certain jewelry, and select health or personal care items
Custom or personalized products
Items subject to special shipping restrictions
Refund Policy
Refund Eligibility: Items returned within 30 days of delivery and meeting our conditions will be eligible for a refund.
Refund Method: Refunds will be
issued to your original payment method. For purchases made with gift
cards, refunds will be issued as store credit.
Processing Time: Once we
receive your return, refunds are typically processed within 3-5 business days. Please allow additional time for shipping and your bank to
process the transaction.
Reporting Issues
Inspect your order upon arrival and
let us know immediately if there are any defects, damages, or errors. To
file a claim, contact help@kateminimalist.com with details and photos of the issue.
Exchange Policy
To exchange an item quickly, we
recommend returning the original purchase for a refund and placing a new order for the desired product.
Need Help?
Our support team is here to assist you!
Email: help@kateminimalist.com
Phone: +1-236-622-4527
Hours: Our offices are open from 11 AM to 7 PM EST time, Monday to Friday. We have 24/7 email support available
Thank you for shopping with us!
