Easy To Use: No assembly needed, step-by-step instructions ensure you're making the best use of our cervical traction unit; With its folding design, it's easy to treat your pain in the comfort of your home or anywhere you go. It's soft, lightweight and small enough to fit in your suitcase, purse, car or backpack.
Unique Design: After inflating the airbag, the entire device is settled in a status that the front side is lower than the back, which makes it much more scientific based on the human body engineering theory. Enjoying the traction in an angle of 15 to 25 degrees can always accomplish the most premium therapeutic effect.
Fully Adjustable: This cervical pillow is easily adjustable so you can control the amount of air for a comfortable spinal stretch to relax your neck and shoulders. For best results use 2-3 times daily for 30 minutes session each. With durable big size inflatable ball, the device is expected to work effectively and offer an long service life.
Relax Your Neck: Cervical neck traction device helps increasing blood circulation of the structures of the cervical spine, helps to oxygenate muscles, nerves, tendons, so decreasing pain and promoting relaxation. If you have been in front of the computer, inflatable neck stretcher collar pillow will take away your neck tightness and will relax you and stretch the neck and shoulder muscles.
Practical: Our product is portable, lightweight and so easy to use that you will be able to use it while watching tv, in front of the computer, or walking around your house. Even take it on business travel to decompress after a long day or on vacations. Adjustable inflatable neck device helps to make sure the device perfectly fits your neck and prevent it from sliding down. Capable of inflating and deflating in a very short time. Extremely comfortable to be around your neck. Durable & Washable.
Product Features:
* Unique high-low design: Fits most of neck sizes. Easy to Inflate or squeeze the air out.
* Easy to Carry: Easy to squeeze the air out, foldable design, you can bring it to anywhere you want. No assembly required.
* It is specially designed with a controllable air system that helps to relieve pain for those who suffer from neck arthritis, herniated disc and promote neck injuries recovery.
* A durable design and the best quality materials make this a long-lasting neck traction device that you can use safely in the comfort of your own home.
* For additional peace of mind, this device will arrive with detailed, easy to follow instructions so you can adjust your usage to your comfort level.
Neck Traction Device Offers Support for:
* Neck, head or shoulder pain
* Pinched nerves
* Herniated,compressed or bulged discs
* Cervical neck spasms
* Back & spinal decompression
* Restoration of a natural cervical curve (neck curve restorer)
Use Instructions:
1. Wear a portable cervical traction device according to the correct method. First-time users can wear it in front of a mirror, adjust the size of the neck circumference,
and fix the front and the middle two fasteners to suit different neck circumferences.
2. Tighten the bleed nut before inflating the ball.
3. Inflate the device balloon until your feeling is right and the symptoms are relieved.
4. Traction fixed treatment at least 2-3 times a day, at least 30 minutes each time.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
