Astonish Oven & Cookware Cleaning Paste For Glass, Appliances, Ceramics, Stovetop & Pyrex - All Purpose Kitchen Cleaner - Stainless Steel Degreaser Removes Baked On Grease & Grime, 150g Tub (3 Pack)

Brand: Astonish

Features:

• Oven Cleaner - The Astonish cleaning paste works fast; cutting through grease, food splatters and spills. It removes the tough build-up of grease, burnt oil, and dirt that's left behind after cooking. Use it on oven racks, cooker tops, pots and pans, cookware, sinks, tiles, stove tops, glass, ceramic stoves, bathtubs, chrome, and metal.
• Multi Purpose Cleaner - Our Oven & Cookware Cleaner makes cleaning easy by quickly removing tough dirt and grime to restore items to look like new. This degreaser is great for deep cleaning your appliances, domestic ovens, barbecue racks, grill grates, and baking trays. Formulated with no harsh chemicals means no gloves necessary!
• Baked On Grease Remover - Dampen a clean sponge, nylon scouring pad, or soft cloth with clean warm water, scoop a small quantity of the product and apply to the surface. Tough jobs may require some scrubbing. Rub with a circular motion. Rinse with clean water or wipe with a clean cloth to remove residue.
• Safety Information - This product is abrasive. Do not use it on plastics, non-stick coatings, polished metal surfaces, gold or silver plates, or brushed stainless steel. Do not use on cracked or damaged enamel/glazing. If unsure check compatibility on a small inconspicuous area before using. Unplug electrical appliances before cleaning and refer to the manufacturer's care and maintenance instructions.
• A Family-Led Household Cleaning Brand - Astonish has been awarded the prestigious Queen's Award for Enterprise in recognition of its growth across international markets over the last few years. We aim to be a shining example of how you can deliver a cleaning product that gets the job done without the need to test on animals or use animal ingredients making our products vegan and cruelty free.

EAN: 7426993816092

Package Dimensions: 5.0 x 3.5 x 3.5 inches

Website: Kateminimalist.com

Countries We Ship To: US and Canada

Customer Service Email: help@kateminimalist.com

Customer Service Phone: +1-236-622-4527

Company Information: 

Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.

Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Kateminimalist.com Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the US and Canada

Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

 Within United States:

• For orders of $89 or less: $4.95
• Free shipping on all orders over $89

 Within Canada:

• Please see below, all prices are in USD

 Weight Range: 0lb - 0.5lb | Shipping Rate: $8.99
Weight Range: 0.51lb - 1lb | Shipping Rate: $11.99
Weight Range: 1.02lb - 2lb | Shipping Rate: $14.99
Weight Range: 2.1lb - 3lb | Shipping Rate: $22.99
Weight Range: 3.1lb - 4.2lb | Shipping Rate: $28.99
Weight Range: 4.21lb - 8lb | Shipping Rate: $38.99
Weight Range: 8.01lb - 20lb | Shipping Rate: $45.99
Weight Range: 20.01lb - 40lb | Shipping Rate: $59.99

For items over 40lbs in weight, please contact us to get shipping cost. 

No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Transit Time: 8-10 business days.

- Delivery Time: Processing Time (1-2 business days) + Transit Time  (8-10 business days) = 9 to 12 Business Days from the date you placed the order

- Business Days: Shipments occur Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

- Reliable Courier Services: We ship via UPS and USPS

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

 TRACKING INSTRUCTIONS

 - Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

 - Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost. 

- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.

For more information, please contact us via our Contact Us page or visit our Return & Refund Policy page. 

Scope and Intent

This Return and Refund Policy applies to all purchases made through the kateminimalist.com website.

Contact Information

Customer service: Monday to Friday between 9:00 am to 5:00 pm PST

For questions about returns and refunds, please contact our customer service via:

- Email: help@kateminimalist.com

- Phone: +1-236-622-4527

Company Information: 

Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.

Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Return Window

Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Return Costs

• For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore. 

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.

Timelines

- Return Window: Returns must be reported and shipped within 30 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

- Custom or personalized items

- Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Send all returns to: 

Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA

 Shipping Method

- Shipping Method (USA): USPS/UPS

- Shipping Method (Canada): Canada Post/UPS

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.