[The highly popular ROYD introduces a premium version] From ROYD, which has gained popularity in the field of color treatment shampoos, a premium version of their color treatment shampoo has been released. Combining 11 types of amino acids, it achieves a unique treatment effect that maintains the moisture of the hair. It creates a refreshing moisture that feels like you've just come back from a salon every day. The usage is very simple. After thoroughly wetting your hair and scalp, take an appropriate amount in your hand, spread it over your entire hair, and wash it by lathering and massaging well. After that, just rinse it well with lukewarm water after leaving it for a few minutes. If you lightly rinse your hair once before shampooing, it lathers better, and the color absorption varies depending on the time you leave it on. This shampoo cleanses the scalp while preventing yellowing of the hair and maintaining an ash-toned color. "Premium shampoo created by two specialists" - Mr. Nishiumi, a leading figure in Japanese hair coloring and color stylist, and Mr. Miki, a fragrance specialist from Fragrance Laboratory. We collaborated on joint development with two representatives of Japan. By realizing your favorite colors and scents, make the tedious process of hair coloring an enjoyable experience. The texture has a smooth feel, and the fragrance achieves a refreshing scent. The attention to detail in quality is truly deserving of the term premium. You can gently wash with fine bubbles. The final tangles while washing my hair are barely noticeable. The texture after drying is also nice, and we achieved a comfortable coloring experience from the beginning to the end of the washing process. Please experience the reliable quality developed collaboratively by two representatives of Japan. [Adopting a 500ml large capacity home care size] I want to keep my favorite hair color while taking good care of my hair. For that reason, daily care becomes very important. That said, it's also difficult to go to the salon frequently, and with smaller sizes, the frequency of replacements tends to increase. If possible, I would like to use it every day, and I would appreciate it if it could come in a large-capacity bottle so that I can use it for a longer period. Due to the numerous voices expressing this sentiment, we have adopted a large-capacity home care size. We have achieved a capacity approximately 1.6 times that of conventional products. In order to minimize the amount used per application as much as possible, a smooth texture has been achieved to ensure it blends easily with the hair. With a shortcut, a single push is enough for a sufficient amount. "While shampooing, keep your ash-colored hair for a long time." ROYD's color shampoo, formulated with 11 types of amino acids, ensures vibrant coloring while taking care of your hair's health. Repair damaged hair from the inside, transforming rough hair into shiny, smooth hair that feels great to the touch. The excellent biodegradable conditioning ingredients envelop the hair and coat the surface, preventing fading and ensuring that the color lasts longer. This product is perfect for those who want to gently care for their hair while maintaining their preferred hair color. When you dye your hair, the damage to your hair inevitably becomes a concern. It's a remarkable product that alleviates pain while caring for your hair during coloring. It is truly a product that can be described as salon-quality, boasting great popularity. Please bring the main unit when using it. Applying strong pressure to the nozzle can cause it to break. Distributor: Brices Co., Ltd.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
