ISPUOOCTI Smart Alarm Walking Cane for Men & Women, Telescopic and Adjustable Walking Sticks for Seniors, USB Direct Charge, with LED Light, One Cane for Three Purposes, Light and Stable (Black)

Brand: ispuoocti

Color: A-3 purposes black cane

Features:

• [One cane for three purposes, easy switching] To save you a lot of trouble of choice, this walking stick is equipped with three bases: single foot base,360°rotating base,quad cane base. You can change the appropriate base according to the different needs of the use environment and users, really realize the multi-purpose of one cane, and stabilize the walking.
• [One-click intelligent alarm] Unlike ordinary walking sticks, this walking stick can activate the intelligent alarm system with one key in an emergency to help the elderly seek help from others in time. the alarm system can emit an alarm sound of about 100 decibels, which can be clearly heard within a range of 100meters.
• [USB smart direct charging] Select high-quality LED lighting chips at the handle of the cane, 380-780NM electromagnetic waves, and more uniform light, to ensure bright and clear vision for the elderly; built-in USB intelligent direct charging function, can realize the cane in the computer, mobile power supply, charging It can be recharged on the head and has a built-in polymer battery, which can be charged for up to 2 hours and used for 30 days.
• [Ten-speed telescopic, Scientific adjustment of height] 10-speed telescopic adjustment, each position is close to 0.98" scientific latitude adjustment, in line with the bone health standard of the elderly, helping the elderly to maintain a healthy shape of the spine. This walking cane can be used for people with a height of 5’—6’5" .
• [Integrated casting process, stable upgrade] The cane is made of thickened and reinforced 6061 aluminum alloy body, and the buckle metal ring is two-way locked; the base of the cane adopts an integrated casting process, 12 layers of encrypted spiral ring lock Firmly locked, improve the firmness and stability of the walking cane, and the design of the shock-absorbing base protects the knees and joints while ensuring the smooth walking of the elderly.
• [TPR anti-slip foot pads, Sturdy grip, and non-slip] The cane is upgraded with TPR anti-slip foot pads, which have rubber rebound soft attachment and good wear resistance, ensuring that the cane is durable, stable, and non-slip. The three-layer tires' anti-skid patterns and the four feet grip are designed to ensure the safe travel of the elderly without slipping
• [Special attention] After you adjust the appropriate height of the cane according to your own needs, be sure to turn the lock hoop counterclockwise to make the cane more stable, to prevent the cane from shaking, and protect the safety of the user.
• [Warm reminder] In order to facilitate transportation and carrying, the walking cane is divided into two detachable upper and lower parts.After receiving the product, you can install or disassemble it according to your own needs.The cane may be rubbed or squeezed by heavy objects during transportation, causing the product not work properly. If you receive a defective cane, we are very sorry, you can apply on the Amazon platform and we will return it for you or replace it with a new one for free.

EAN: 0759784346735

Package Dimensions: 22.0 x 6.0 x 6.0 inches

Website: Kateminimalist.com

Countries We Ship To: US and Canada

Customer Service Email:  help@kateminimalist.com

Customer Service Phone:  +1-236-622-4527

Company Address: 

2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Kateminimalist.com  Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the US and Canada

Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

 Within United States :

• For orders of $89 or less: $4.95
• Free shipping on all orders over $89

 Within Canada :

• Please see the table below, all prices are in USD

Weight Range: 0lb - 0.5lb | Shipping Rate: $8.99
Weight Range: 0.51lb - 1lb | Shipping Rate: $11.99
Weight Range: 1.02lb - 2lb | Shipping Rate: $14.99
Weight Range: 2.1lb - 3lb | Shipping Rate: $22.99
Weight Range: 3.1lb - 4.2lb | Shipping Rate: $28.99
Weight Range: 4.21lb - 8lb | Shipping Rate: $38.99
Weight Range: 8.01lb - 20lb | Shipping Rate: $45.99
Weight Range: 20.01lb - 40lb | Shipping Rate: $59.99

For items over 40lbs in weight, please contact us to get shipping cost. 

No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Last Order Time:  Monday to Friday 5:00 PM PST 

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Delivery Time:  8-10 business days.

- Business Days: Shipments occur Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

- Reliable Courier Services: We ship via UPS and USPS

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

 TRACKING INSTRUCTIONS

 - Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

 - Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the kateminimalist.com   website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

- Email: help@kateminimalist.com 

- Phone: +1-236-622-4527 

- Address: 

2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Return Window

Customers in  US and Canada  have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason.

Return Instructions

1. Return Notification:  To initiate a return, contact our customer service at help@kateminimalist.com   with your order number and a detailed reason for the return.
2. Return Authorization:  After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Return Costs

• For Defective Products:  No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (Change of Mind):  The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

- Returns Due to Change of Mind:  If you change your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged, and in the original packaging.

- Defective Goods:  If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com  will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods:  If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received:  If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived:  If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order:  You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 14 days. Ensure it is in the original packaging.

Timelines

- Return Window:  Returns must be reported and shipped within 14 days of receiving the product.

- Return Processing:  After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.

- Refund Conditions:  A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period:  After the return is approved, it takes up to 14 days to process the refund to the original payment method.

- Refund Methods:  Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

-Custom or personalized items

- Hygiene products (eg, socks, underwear) unless unopened and unused

Return Address

Send all returns to: 

Kateminimalist401 6th Ave Suite BWilmington, DE 19805, USA

Shipping Method

- Shipping Method:  USPS/UPS

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the kateminimalist.com  website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

- Email: help@kateminimalist.com

- Phone: +1-236-622-4527

- Address: 

2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Return Window

Customers in US and Canada have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Return Costs

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged, and in the original packaging.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 14 days. Ensure it is in the original packaging.

Timelines

- Return Window: Returns must be reported and shipped within 14 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

- Custom or personalized items

- Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Send all returns to: 

Kateminimalist401 6th Ave Suite B, Wilmington, DE 19805, USA

 Shipping Method

- Shipping Method: USPS/UPS

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.