Brand: RENUPRO
Features:
- DEEPER KNEADING MASSAGE: Eight Bi-directional rotation kneading massage heads deliver therapeutic neck massages. The back massager can massage in two directions with a simple one-button switch, catering to your specific needs. High-end design ensures effective massage for the back, waist, limbs, and shoulders, providing the comfort your neck deserves.
- SPECIAL HEATING FUNCTION: Experience the pinnacle of comfort with our miracle Shiatsu Neck Massager Pillow. Designed for ease of use, this lightweight neck massager boasts a built-in heating function. This feature not only soothes fatigued muscles but also reduces stress effectively. The breathable fabric enhances heat penetration, maximizing the impact of the nodular massage. Dive into a world of warmth and relaxation.
- BEST MASSAGER FOR YOU: Take control of your massage experience with our miracle Back Massager. Directly manage the massager's position and muscle strength with precision. Unlike ordinary massagers, it offers targeted relief to specific muscles in the neck and back. Say goodbye to unreachable areas, as this massager goes above and beyond to meet your unique needs.
- DURABLE AND SOFT MATERIAL: Our classic-style back massager, crafted from linen fabric, not only looks sleek but also ensures a comfortable massage experience. It makes for a thoughtful gift, effectively relieving muscle soreness and fatigue. Whether at home or on the move, this neck massager is your reliable companion. The included car power supply lets you enjoy a soothing massage on the go.
- EASY TO OPERATE: Simplify your massage session with the integrated controls on the back massager. A single press on the power button initiates real comfort and relief. The neck massager's unique and flexible strap allows easy pressure adjustment for optimal results. Choose from three custom speed modes to tailor your massage experience. Safety is a priority, with overheat protection and a 15-minute auto-shutdown feature ensuring worry-free usage.
model number: NECK PRO-2.0
Part Number: RPNK-PRO-2.0
Details: relax and unwind your body and mind with this Shiatsu neck massager. Designed to deliver a soothing kneading massage to your neck, back, shoulders, calves, and thighs, this massager is perfect for relieving muscle soreness, easing neck stiffness, reducing cervical fatigue, and relaxing after a long day of work. Equipped with 8 powerful deep-shiatsu kneading massage nodes, this neck massager mimics the techniques of a professional masseuse to provide a relaxing and invigorating massage experience. The auto-shut off function ensures safety and the infrared soothing heat function helps to further relax your muscles. With its adjustable intensity and 3 speed strength level, this neck massager can be customized to suit your preferences. The durable and comfortable material, along with its easy to use and clean design, make it a great gift idea for those you love. So why wait? Treat yourself or your loved ones to the ultimate relaxation experience with this Shiatsu neck massager.
Package Dimensions: 15.7 x 7.6 x 7.4 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isĀ 9 to 12 business days as well.Ā Ā A business day is Monday throughĀ Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itāll be processed the next business day.Ā
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
Ā
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerās responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
ā If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
ā If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).Ā Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,Ā please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerās own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerās responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: RENUPRO
Features:
- DEEPER KNEADING MASSAGE: Eight Bi-directional rotation kneading massage heads deliver therapeutic neck massages. The back massager can massage in two directions with a simple one-button switch, catering to your specific needs. High-end design ensures effective massage for the back, waist, limbs, and shoulders, providing the comfort your neck deserves.
- SPECIAL HEATING FUNCTION: Experience the pinnacle of comfort with our miracle Shiatsu Neck Massager Pillow. Designed for ease of use, this lightweight neck massager boasts a built-in heating function. This feature not only soothes fatigued muscles but also reduces stress effectively. The breathable fabric enhances heat penetration, maximizing the impact of the nodular massage. Dive into a world of warmth and relaxation.
- BEST MASSAGER FOR YOU: Take control of your massage experience with our miracle Back Massager. Directly manage the massager's position and muscle strength with precision. Unlike ordinary massagers, it offers targeted relief to specific muscles in the neck and back. Say goodbye to unreachable areas, as this massager goes above and beyond to meet your unique needs.
- DURABLE AND SOFT MATERIAL: Our classic-style back massager, crafted from linen fabric, not only looks sleek but also ensures a comfortable massage experience. It makes for a thoughtful gift, effectively relieving muscle soreness and fatigue. Whether at home or on the move, this neck massager is your reliable companion. The included car power supply lets you enjoy a soothing massage on the go.
- EASY TO OPERATE: Simplify your massage session with the integrated controls on the back massager. A single press on the power button initiates real comfort and relief. The neck massager's unique and flexible strap allows easy pressure adjustment for optimal results. Choose from three custom speed modes to tailor your massage experience. Safety is a priority, with overheat protection and a 15-minute auto-shutdown feature ensuring worry-free usage.
model number: NECK PRO-2.0
Part Number: RPNK-PRO-2.0
Details: relax and unwind your body and mind with this Shiatsu neck massager. Designed to deliver a soothing kneading massage to your neck, back, shoulders, calves, and thighs, this massager is perfect for relieving muscle soreness, easing neck stiffness, reducing cervical fatigue, and relaxing after a long day of work. Equipped with 8 powerful deep-shiatsu kneading massage nodes, this neck massager mimics the techniques of a professional masseuse to provide a relaxing and invigorating massage experience. The auto-shut off function ensures safety and the infrared soothing heat function helps to further relax your muscles. With its adjustable intensity and 3 speed strength level, this neck massager can be customized to suit your preferences. The durable and comfortable material, along with its easy to use and clean design, make it a great gift idea for those you love. So why wait? Treat yourself or your loved ones to the ultimate relaxation experience with this Shiatsu neck massager.
Package Dimensions: 15.7 x 7.6 x 7.4 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isĀ 9 to 12 business days as well.Ā Ā A business day is Monday throughĀ Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itāll be processed the next business day.Ā
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
Ā
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerās responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
ā If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
ā If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).Ā Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,Ā please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerās own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerās responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
