【Keep Cold Longer】 The ice packs for neck injuries reusable uses more high-quality gel. The exclusive formulation of the gel allows our product to keep cold for 3-4 minutes longer than other products, and the water is not easy to lose.The neck ice packs for injuries reusable can relieve your pain in time, help you sleep at ease, and reduce the need for drugs.
【High Quality Material】 The neck ice pack is made of high quality gel, which is firm, durable and non-toxic. The gel is more resistant to deformation and keep soft even after freezing. The outer layer of gel is wrapped with Lycra fabric and hook nylon fabric. Lycra fabric is soft and skin-friendly,which can transform cold feeling to you.
【One Size Fits ALL】The neck ice pack wrap comes with an extension band with a magic tape, which can be suitable for any head type and most of the head circumference. The neck ice pack wrap gel is made of comfortable and elastic fabric, and has a slight sense of compression when wearing. You can walk and lie on your side with a headache cap, and will not slip when working.
【Multiple Uses】The biggest difference between the ice pack neck and other brands is that it is not only suitable for the head, but also for other parts of the body. Because the neck ice pack is equipped with an extension belt, which can adjust different sizes, it can be applied to the neck, wrist, ankle, headache ice pack wrap, wrist ice pack wrap, ankle ice pack wrap.
【Hot & Cold Therapy】Cold & Hot therapy is a natural and harmless form of treatment. Cold therapy:put the cervical ice pack in a plastic bag it comes in to the freezer for 2 hours at 4°F to ready use.Hot therapy:put the ice neck wrap in the microwave oven.Heat for 45 seconds with middle power.If more heat required,microwave in increments of 10 seconds.But don't heat for more than a total of 60 seconds.
Part Number: WSGH22-213-Black
Details: Applying HEALSTOK cooling head wrap support can help relieve headache,migraine,head pressure and Injuries,swelling,bruises,helping you recover more quickly.
HEALSTOK cool cap for migraines has the following features：
Feature 1:
Suitable for cold therapy and hot therapy. It can be refrigerated, frozen or heated in the microwave oven to achieve different effects of cold therapy and heat therapy.
Feature 2.
Innovative double-sided fabric. The ice pack for migraine headaches is made of durable, high quality nylon loop fabric, which can adjust the length.The back side of migraine relief hat is soft Lycra fabric which can directly transfer temperature to relieve pain in time.
Feature 3:
Highest grade medical gel. More than one hundred tests were conducted to produce the best, longest lasting gel formula, for more effective and efficient healing.
COLD THERAPY-FREEZER
The migraine hat wearable ice pack apply cold therapy for periods of up to 20 minutes every 2 to 4 hours. (Adjust using time upon ice pack freezing hour and outdoor temperature when use)
HOT THERAPY -MICROWAVE HEATING Lay cooling headache cap put in the microwave oven for 60s on medium power.(Heating time adjustment depends on the power you selected).
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
