Brand: Boao
Color: As Shown in the Pictures
Features:
- Package Includes: you will get 16 pack wood therapy massage tools, 1 x cube massager, 1 x wood therapy roller, 1 x wood back massage roller, 2 x wood massager, 2 x wooden gua sha massager, 2 x wood massage cup, 3 x drainage massager, 4 x wood facial roller therapy tool
- Ergonomic Design: the wood therapy massage tools are a complete set for massage therapy. It consists of various massage tools and every tool has its own effect on your skin and muscles. Wood therapy massage tools are ergonomically designed for every part of your body
- Relax Body: the maderoterapia kits help to smooth skin and relax muscles, ideal acupressure tool to stimulate energy and blocked nerves. After usage, feel partial or complete relief from pain, stress and tiredness
- Reliable Material: the wood massage tools are handmade from beech wood and coated with protective coat, which increases endurance and life time. Satisfactory quality and strength of the wood allow for long term use. These tools are made of quality wood with a good craftsmanship to give you the nice results and relieve your pains
- Good Massage Effect: the wood therapy tools for body shaping are collected by many massage therapists, essential items for health and body shape. With daily use for few minutes, the massage set is enough for ideal therapy and good condition. It can be applied for sport therapy, massage or even casual self massage at home
model number: Boao-AWSF1420
Part Number: Boao-AWSF1420
Details: Features:
Wood therapy is an effective massage technique using wooden tools to improve body condition, and some have noticed reduced effects of cellulite.
The ideal effect from wood therapy has brought in a surge of newcomers, primarily using wood therapy tools in the comfort of their own home.
Please use this massager beneath your feet only while sitting. Don't put your whole weight over the massager.
Specifications:
Material: quality wood
Color and size: as shown in the pictures
Package includes:
1 x Cube massager
1 x Wood therapy roller
1 x Wood back massage roller
2 x Wood massager
2 x Wooden gua sha massager
2 x Wood massage cup
3 x Drainage massager
4 x Wood facial roller therapy tool
Notes:
Manual measurement, please allow slight errors on size.
The color may exist a slight difference due to different screen displays.
Package Dimensions: 18.1 x 6.1 x 5.3 inches
Website: Kateminimalist.com
Countries We Ship To: US and Canada
Customer Service Email: help@kateminimalist.com
Customer Service Phone: +1-236-622-4527
Company Information:
Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.
Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
Within United States:
- For orders of $89 or less: $4.95
- Free shipping on all orders over $89
Within Canada:
- Please see below, all prices are in USD
Weight Range: 0lb - 0.5lb | Shipping Rate: $8.99
Weight Range: 0.51lb - 1lb | Shipping Rate: $11.99
Weight Range: 1.02lb - 2lb | Shipping Rate: $14.99
Weight Range: 2.1lb - 3lb | Shipping Rate: $22.99
Weight Range: 3.1lb - 4.2lb | Shipping Rate: $28.99
Weight Range: 4.21lb - 8lb | Shipping Rate: $38.99
Weight Range: 8.01lb - 20lb | Shipping Rate: $45.99
Weight Range: 20.01lb - 40lb | Shipping Rate: $59.99
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
For more information, please contact us via our Contact Us page or visit our Return & Refund Policy page.
Scope and Intent
This Return and Refund Policy applies to all purchases made through the kateminimalist.com website.
Contact Information
Customer service: Monday to Friday between 9:00 am to 5:00 pm PST
For questions about returns and refunds, please contact our customer service via:
- Email: help@kateminimalist.com
- Phone: +1-236-622-4527
Company Information:
Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.
Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
- Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
- Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
- Safely pack the item in the original packaging with all labels and tags still attached.
- Include the return authorization form and any necessary supporting documents or images.
- Download and print the return label from the link provided in our email.
Return Costs
- For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
Visit our FAQ page or contact our customer service.