ใ๐๐จ๐ฎ๐๐ฅ๐-๐๐๐ฒ๐๐ซ ๐๐๐ฌ๐ข๐ ๐งใThe Navona steel wire cleaning cloth features a dual-layer structure crafted with premium materials and precision stitching. This design not only effectively removes food residues and dirt but also enhances durability.
ใ๐๐จ๐๐ญ ๐๐ง๐ ๐๐จ๐ง-๐๐๐ซ๐๐ญ๐๐ก๐ข๐ง๐ ใOur non-scratch cleaning cloths are made from soft wire material, not only providing powerful stain removal but also ensuring they won't scratch or damage the surfaces of non-stick cookware and other kitchen utensils.
ใ๐๐จ๐ฐ๐๐ซ๐๐ฎ๐ฅ ๐๐ฅ๐๐๐ง๐ข๐ง๐ ๐๐จ๐ซ ๐๐ฎ๐ฅ๐ญ๐ข๐ฉ๐ฅ๐ ๐๐ฎ๐ซ๐๐๐๐๐ฌใOur multipurpose wire dishwashing rags for wet and dry, it effortlessly cleans surfaces such as sinks, stovetops, and countertops. Its versatility makes it an indispensable tool in the kitchen, alleviating the burden of various cleaning tasks.
ใ๐๐๐ฌ๐ฒ ๐ญ๐จ ๐๐ฌ๐ ๐๐ง๐ ๐๐ฅ๐๐๐งใEach Navona steel wire dishcloth comes with a hanging rope, allowing you to hang it in a suitable location after use. It dries quickly, and compared to traditional steel wire cleaning balls, our steel wire cleaning cloth is easier to clean after use and leaves no residue, keeping your kitchen clean and tidy at all times.
ใ๐๐ง๐ฌ๐ฎ๐ซ๐ ๐๐๐ญ๐ข๐ฌ๐๐๐๐ญ๐ข๐จ๐งใ If you have any questions about the product, please contact us on Amazon. We will reply within 24 hours and provide a satisfactory solution.
Store Name:ย Kate Minimalist Website:ย kateminimalist.com Company Legal Name:ย 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.comย Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries:ย We currently ship within theย US and Canada
Future Expansion:ย Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.ย
No Hidden Fees:ย All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time:ย Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time:ย Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders:ย Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimatedย Transit Time:ย 8-10 business days.
-ย Delivery Time:ย Processing Time (1-2 business days) + Transit Timeย ย (8-10 business days) =ย 9 to 12 Business Days from the date you placed the order
- Business Days:ย Shipments occur Monday to Friday.
- Notes:ย Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
ย
SHIPPING PROCESS
- Reliable Courier Services:ย We ship viaย UPS and USPS
- Insured Shipments:ย All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging:ย We strive to use sustainable packaging materials to minimize our ecological footprint.
ย TRACKING INSTRUCTIONS
ย - Tracking Information:ย After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order:ย You canย track your orderย via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions:ย Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
ย - Reporting Missing Items:ย Contact our customer service within 7 days of receiving your package viaย help@kateminimalist.com
- Resolution:ย We will resolve the issue as soon as possible and send a replacement item or offer a refund.
ย
RETURN POLICY
- Returns:ย Returns are accepted within 30 days of receiving your order.
- Conditions for Returns:ย Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs:ย Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.ย
- Refund:ย Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee:ย Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind:ย No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name:ย Kate Minimalist Website:ย kateminimalist.com Company Legal Name:ย 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Instructions
Return Notification:ย To initiate a return, contact our customer service atย help@kateminimalist.comย with your order number and a detailed reason for the return.
Return Authorization:ย After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
ย
Specific Return and Refund Conditions
- Returns Due to Change of Mind:ย If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.ย However, you will shoulder the return cost.
- Defective Goods:ย If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.comย will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods:ย If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received:ย If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived:ย If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order:ย You can cancel your order before 24 hours. Once your order is in the processing stage, we can no longer cancel your order.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Timelines
- Return Window:ย Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing:ย After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions:ย A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period:ย After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods:ย Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
- Consumable products
RESTOCKING FEE
- No Restocking Fee:ย Kateminimalist does not charge a restocking fee for any returns.
Shipping Method
- Shipping Method (USA):ย USPS/UPS
- Shipping Method (Canada):ย Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
