REUSABLE MOP PADS KITS -You will love the 4 spray mop pads that are washable and the different colors make it easier to change out for each room. Once a pad becomes soiled and grubby, it is simple to replace it with a clean pad from the selection supplied. With the disposable ones, you would have to go to spot multiple times and scrubbed before the spot came off. With MEXERRIS microfiber mop pads, you go over it once maybe twice and it gets the gunk off the floors.
Easy Assembly, Don't Soaking Floors: Microfiber floor mop comes tightly packaged in OEM box, and the handles are all separate. Spray mop just click together and wait for the click the final part just line up the holes to hear a click ,then complete assembly. Just under the top handle is a trigger which when pulled shoots a fine spray out onto the floor right in front of the mop, then you just simply push forwards into it. Misty spray, lightly dampens dirt instead of soaking your floor.
2 Bottle as Backup : If you have had a similar microfibre mop in the past but what you found with that one was after a short while, the bottle started leaking badly resulting in you putting it out for the rubbish. MEXERRIS Wet mop comes with bottle (x 2) which you fill with water or a soap/floor detergent of your choice and then simply click into place.You will are pleasantly surprised to see our mop comes with a spare bottle, so if the bottle go wrong and leak, you have another one as backup.
360° Swivel Mop Head: You will like the way this mop handles. The head moves in any direction you choose so it makes cleaning close to skirtings a breeze, plus getting under hard-to-reach areas is easier. There is also a scraper attachment on the handle that will allow you to scrub any stubborn marks/dirt on the floor.You’ve literally just don’t you entire lounge and kitchen in less than ten minutes, more than half the time less than you usually take - and the finish is smooth and streak free.
Multi-scene Use：Microfiber hardwood floor mop is well-made, and aesthetically designed. The material is hard plastic and Aluminium alloy poles. Moreover, The mop has an ergonomic handles which is great for the people with back pain problem, due to the fact that it is light weight, ,easy grip, and has a hanging option as well. You can not only use the microfiber mob for all floor types like Hardwood, Laminate Wood, Ceramic Tiles, but also can use for cleaning wall or ceilings.
Buy with Confidence: We’d love hear from you about our product, Regardless of positive side or negative side, we are working on doing it better! If you are not fully satisfied. Please don’t hesitate to contact us if you need help.[Small Tip: ①Each spray mop has be spray function tested before sent,a small amount of water may remain in bottle is normal phenomenon.②Please clean the water tank and spray nozzle of the floor mop after use to keep it clean and protected.
MEXERRIS Tips:③Please don't fill boiling or impurity water, strong acid,alkali detergent into the bottle of the wet mop.④Please fully dilute solutions with plain water,because concentrated solutions may corrode mop internal parts or some floor types. ⑤ There are two small silicone plugs on the bottle cap of our spray mop. Please be careful not to lose them when cleaning the bottle to prevent the bottle from leaking.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
