MIDOG Dog Cone Collar, Inflatable Dog Neck Donut Collar Alternative After Surgery, Soft Protective Recovery Cone for Small Medium Large Dogs and Cats Puppies - Alternative E Collar (Gray, L)
【DOG CONES FOR LARGE DOGS】：This inflatable dog donut collar is a perfect cone for dogs after surgery.Size L dog cone collar, neck circumference 14”-18”. Measure the size of the pet's everyday collar, and get a more suitable pet inflatable collar, especially recommended Rottweiler, German shepherd dog, Saint Bernard Dog, Boxer, etc.
【POST-OPERATIVE PETS CAN RECOVER FASTER】: The alternative cone for dogs can prevent pets from licking wounds, sutures, especially rashes or after surgery, and allow your pet to eat, drink, and sleep normally, which is good for recovery. Soft cones for dogs after surgery keeps your dog comfortable, and can even act as a neck pillow that helps him/her fall asleep quickly and forget the pain of the wound.
【NON-STICK PET HAIR AND EASY-TO-CLEAN MATERIAL】：The outside of the dog cone is comfortable and breathable polyester fabric, pet hair will not stay on it, inside is environmental PVC material, and it is very easy to clean.
【ADJUSTABLE STRAP BUCKLE AND EASY TO STORE】： Durable and stable metal buckle connection, can be adjusted to a perfect size for your dog. The inflatable design allows you to deflate it so you can store it when you do not use it.
【COMPANY YOU CAN TRUST】Our company believes in attention to detail and traditional craftsmanship. We have been making high-quality dog donut cones since 2019, and have a wide range of other products for your pup. WARM PROMPT - Due to differences in dog breeds, body sizes, and growing environments, this comfortable dog cone may not be suitable for dogs with long noses, long legs, long tails, and long bodies.
model number: 102
Part Number: MD-102-Grey-L
Details: ★MIDOG Pet Inflatable Collar Give Your Pet Better Care★ ◎Material: PVC+Breathable cotton ◎Adjustable: adjustable design, more suitable for pet neck size, pets can recover better. ◎Soft and comfortable: soft and comfortable inflatable collar is perfect for pets to recover after surgery, and will not mark or scratch your furniture. ◎Easy to clean and store: breathable cotton material, pet hair will not stick to it and easy to clean, the inflatable design allow you to deflate it so you can store when you do not use it or travel. ◎Lightweight: inflatable design will not put a lot of pressure on the dog's neck, allowing dogs to eat, drink, play, sleep. How to use ? 1. Inflate the collar via air valve, please pull the zipper before inflating, inflate until it feels 80% full. (when deflated, please pinch the inflation valve port so deflate faster.) 2. Fix the everyday collar to the pet,fasten the inflatable collar and adjust the buckle to the most suitable size Warm tips: 1. You can use the air pump to inflate the dog cone, which may take you a little time. Please be patient. 2. Do not let the pet bite. Biting things is the nature of dogs and cats, so requires you to supervise and teach them. 3. In order to give the pet more comfortable experience and prolong the product using life, we suggest you inflate it 80% full but not complete full. 4. If you find the dog cone is too large for your dog and easy to fall off, we suggest that put on your usual dog collar first, then put on this dog cone, it have three straps to fix the dog collar, so as to prevent the cone from falling off. 5. In order for the pet to recover as soon as possible, we suggest that you check the usage regularly ,and keep the collar clean. Product packaging 1 * Pet inflatable collar 1 * Product instructions
2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Kateminimalist will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Return and Refund Policy
Scope and Intent
This Return and Refund Policy applies to all purchases made through the kateminimalist.com website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
2122 Kingsway Upper Unit B, Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B,Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
