Brand: Papillon
Color: Cyan Blue
Features:
- Relieve Muscle Soreness Effectively:The reason of muscle soreness is that we always keep the same posture for a long time to work, resulting in poor blood circulation. Massage can accelerate blood circulation,Our Back neck massager has 4 Powerful 3D Massage Nodes with automatically changes direction every min can relax neck pain,back pain,foot pain,shoulder pain,leg pain even your full body pain and tight muscles.
- Freely Selectable Heating Function:Hot compresses can accelerate blood circulation,so we designed a selectable heating function on the neck back massager.We can use this neck back massager no matter in winter or summer.Suitable for human body temperature (113℉/45℃) heating temperature,can prevent you from low temperature burns,and assist the massage pillow to give you a comfortable deep tissue kneading massage.
- Health Gifts for Women/Men:Back neck massager adopt the sofa fabric with a more comfortable smell,softer touch sense and skin-friendly.Made of high-grade and durable materials for long-term use.This new fabric neck massage pillow is very popular and it is an ideal health gift for your spouse,mother/mom,father/dad,best friends,colleague and so on.
- Safe & Convenient To Use: Overheat Protection Device & 15-min Auto Shut-Off ensure back neck massager safe to use.Both AC adapter (110-220V ) and Car adapter (12V DC) are included by shiatsu massage pillow.Perfect for home,office and car.Three custom speeds of neck massager allow you to get appropriate amount of pressure to relieve your muscle pain.
- Risk-free Shopping:We offer professional after-sales service for every neck and shoulder massager.If anything happens to this neck massager pillow within 3 years,please contact us directly,we will send you a replacement massage pillow at no cost to you.Customers' satisfaction is always the goal we have been pursuing.
Part Number: fr-foot-7h-425
Details: Papillon Massage Pillow : Neck and Shoulder Massager with Heat and Deep Tissue Massage. Ideal choose for Birthday gifts,Mothers day Gifts, Fathers Day gifts, anniversary gifts, thanksgiving presents and any Holiday gifts. Why should I choose a massager? Before I suffered from neck pain and back pain,I thought the massager was a very stupid thing,and it was useless.But suddenly one day,due to I was sitting in front of the computer and working in the same posture for a long time,my neck and back began to have pain,and it was almost impossible to work properly, and even difficult to fall asleep at night.So I followed the advice of my masseur friend and started using the back neck massager.The neck back massager really relieve my pain! Papillon Neck Massager Pillow is ergonomically designed to merge with the contours of our body for a perfect fit.4 massage nodes incorporates a gentle yet deep heat, just like the hands of a masseur, give the body's acupuncture points a deep tissue kneading massage to promote blood circulation and relieve muscle fatigue,pain,tension,and knots. The reason why we feel neck pain and back pain is that we keep the same posture for a long time, resulting in poor blood circulation, so that our body functions issue health warnings.The functions of neck back massager:deep tissue massage and hot compresses just can perfectly promote blood circulation, so the back neck massager can improve blood circulation,relieve fatigue and stress,and save our health. Features of Neck massager: ●Optional infrared heat ●Overheat protection and 15-minute Auto Shut-Off ●Bi-Directional massage control and 3 Speed control ●New fabric and breathable mesh fabric design Pillow Massagers for Neck and Back include: 1x Shiatsu massage pillow 1x Car adapter(DC) 1x AC adapter 1x Owner's manual
Package Dimensions: 12.7 x 8.1 x 4.3 inches
Website: Kateminimalist.com
Countries We Ship To: US and Canada
Customer Service Email: help@kateminimalist.com
Customer Service Phone: +1-236-622-4527
Company Information:
Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.
Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
Within United States:
- For orders of $89 or less: $4.95
- Free shipping on all orders over $89
Within Canada:
- Please see below, all prices are in USD
Weight Range: 0lb - 0.5lb | Shipping Rate: $8.99
Weight Range: 0.51lb - 1lb | Shipping Rate: $11.99
Weight Range: 1.02lb - 2lb | Shipping Rate: $14.99
Weight Range: 2.1lb - 3lb | Shipping Rate: $22.99
Weight Range: 3.1lb - 4.2lb | Shipping Rate: $28.99
Weight Range: 4.21lb - 8lb | Shipping Rate: $38.99
Weight Range: 8.01lb - 20lb | Shipping Rate: $45.99
Weight Range: 20.01lb - 40lb | Shipping Rate: $59.99
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
For more information, please contact us via our Contact Us page or visit our Return & Refund Policy page.
Scope and Intent
This Return and Refund Policy applies to all purchases made through the kateminimalist.com website.
Contact Information
Customer service: Monday to Friday between 9:00 am to 5:00 pm PST
For questions about returns and refunds, please contact our customer service via:
- Email: help@kateminimalist.com
- Phone: +1-236-622-4527
Company Information:
Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.
Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
- Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
- Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
- Safely pack the item in the original packaging with all labels and tags still attached.
- Include the return authorization form and any necessary supporting documents or images.
- Download and print the return label from the link provided in our email.
Return Costs
- For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
Visit our FAQ page or contact our customer service.