Multi-functional ＆ Professional: Tens Electric Massager with 22 Modes, 40 Levels Intensity for Pain and Muscle Relief. TENS unit help relieve pain associated with sore and aching muscles in the shoulder, waist, back, neck, upper / lower extremities(arm/leg) due to strain from exercise, overwork or normal household work activities. Activate specific natural pain gate mechanism, relax your body anytime you feel the need with our professional grade TENS electrotherapy pulse massager and accessories
A/B Dual Channels: You can operate it with different intensity settings for each channel to pain relief therapy. With portable size, it can be used in home, office, driving or travelling. It is with human body simulation technology, microcomputer intelligent control technology, simulates a variety of massage methods. The Tens Unit is also intended to be used to stimulate healthy muscles in order to improve and facilitate muscle performance
Upgrade TENS Electrode Pads: Our TENS Unit Replacement Pads has been upgraded to the industry leading adhesive, which can provide much better self-stick performance and easy clean up for longer lifespan. It quite easy to find compatible electrodes (2mm pigtail tens unit pads) on the market for you to choose from
Powerful Battery: Package includes a USB cable (No Adapter) that can be connected to a wall charger, power bank or laptop USB port to charge. One charge provides 10 hours of useage, which is more environmentally friendly than AA batteries and lasts longer than other machines. Our Tens Unit with charge level indicator to remind you to charge in time
What You Get: 1 x TENS Machine, 10 x Square Electrode Pads(2"x 2"), 2 x Lead Wires (1/2 Wire), 1 x Machine Holder, 1 x USB Cable, 1 x Professional User Manual, 1 x Lifetime Warranty Service. Our team of professionals is ready to help you with any issues with our TENS Unit Muscle Stimulator, if you have problems, please contact us directly. Enjoy a high-quality product with confidence, your safety and experience is our top priority, we got it all covered
Binding: Health and Beauty
Part Number: Magic
Details: What is TENS? TENS is a non-pharmacological, non-invasive method of pain relief, which stimulates the perceptual nerves by means of a mild microcurrent (usually less than 25 microcoulombs per unit of time) to block the transmission of nociceptive nerve signals to achieve pain relief. TENS Unit is optimal in reduce pain caused by old injuries, carpal tunnel, sciatica, menstrual cramps, etc. What is EMS? EMS is Electrical Muscle Stimulation, is used as a passive exercise technique to stimulate muscles, assist in muscle strengthening, prevent disuse muscle atrophy, increase local blood circulation, muscle relaxation and toning, and achieve the purpose of muscle recovery and conditioning. EMS is used for muscle growth and recovery, making it ideal for sports injuries, muscle spasms, and even helps to increase movement in areas of the body that are paralyzed, such as arms and legs associated with paralysis. How does TENS Unit work with your pain? Scientific theory suggests TENS can work in several ways, including: the pulses can block the pain message from reaching the brain, the stimulation triggers the body to produce more endorphins or the therapy improves blood circulation. Why do we need Tens Unit for home use? Tens Unit Machine combines 22 massage modes and 40 adjustable levels to help reduce pain and muscle tension caused by a wide range of conditions like back pain, nerve pain, joint pain, period pain, neck pain, knee pain, sports injuries, carpal tunnel syndrome etc. Note: The TENS Unit Machine can only provide temporary relief or reduction of pain. DO NOT use if you have or use a cardiac pacemaker, implanted defibrillators, etc. DO NOT use the TENS Unit Machine over open wounds or rashes, or over swollen, red, infected, or inflamed areas. DO NOT use the TENS unit on your eyes/mouth/face, neck sides, any area of the throat, or across your heart.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
