Mora Ceramics Tea Cup with Loose Leaf Infuser, Spoon and Lid, 12 oz, Microwave and Dishwasher Safe Coffee Mug - Rustic Matte Ceramic Glaze, Modern Herbal Tea Strainer - Great Gift for Women, Limestone
IT’S TIME TO HIT PAUSE: Mora Ceramics is more than a mug. Mora is Latin for "Pause", acting as a reminder to slow down in your amazing life. You are always being told to do more, to go faster, to be better, but it's time for you to slow down every once in a while and hit pause. Your Mora mug can help you do that. Every time you use a Mora tea mug it is a reminder to hit pause, give yourself some me time, and improve your overall well-being.
LEAD FREE ALL NATURAL GLAZE: We know that lead is a poison, but what some of us don't know is that it is in a lot of ceramic glazes, since there is no US regulation for lead in adult products. Unlike other ceramic companies, our glazes are lead free, meaning you will never have to worry about lead leaching into your system and making you sick.
TITANIUM COATED TEA FILTER AND SPOON: Our stainless steel tea infuser and spoon are coated with titanium for an anti-erosion finish. Instead of using chemical plating, we use a pressurized vacuum-coating so there are zero chemicals used in the process. Please note that vacuum-coating may result in the inside part of the infuser not having as bright of a copper color as the outside, since it is pressurized from the outside wall-in. All our materials are food grade, beautiful, and lightweight.
MULTI FUNCTIONING CERAMIC LID: Our lid will not only keep your tea or coffee hot, but will also act as a coaster to hold the infuser when you are finished steeping. Covering your tea seals in heat, creates a full extraction and insures the essential oils of the herbs stay in your cup.
MORA’S 30 DAY PROMISE: Love your Mora mug or return it for a 100% refund, no questions asked. Our customer service is available daily to hear your questions or concerns. Our objective is to help you hit pause, so we won’t settle for anything you don’t love. We’re not happy unless you are.❤
Binding: Kitchen
model number: 20-S4-MCTY-0023
Part Number: 20-S4-MCTY-0023
Details: ATTENTION ALL BUSY PEOPLE:With Mora Ceramics™, we are more than just mugs. We are a message. You’re busy, so your Mora mug is to remind you that sometimes you need to hit pause. You deserve to be pampered. Try and use your Mora mug every day, and give yourself at least five minutes of “me time.” That means putting yourself first and giving you the care you need and deserve. Join our community on IG, find us @moraceramics, tag us and share your hit pause experiences. We look forward to hearing from you.
REASONS YOU NEED MORA:● Convenience: Loose leaf tea can be a bit of a hassle but is so much better and fresher than ground tea in bags. Our tea mug makes brewing the perfect cup the easiest way possible. ● Lead-Free Glaze: You can always count on us for never putting lead or other toxins into your mug.● Ceramic Lid: Stylish and functional, our lid keeps in the heat and the flavor as well as acts as a coaster to hold the infuser. ● 100% risk free: 30 day No-Chip Guarantee. If you don’t love your mug, just contact us and we will make you happy.● A Mora mug makes a great gift. Whether it’s a gift to yourself or a gift to someone you love, it’s a wonderful way to tell someone that they are appreciated and deserve to hit pause.
OUR MORA STORY: We are Jerry and Alix, a busy husband and wife who wanted to spend more time together. Jerry is a Chemical Engineer, research enthusiast, and ceramic expert. Alix is an artist and coffee lover who deals with anxiety and came up with the Hit Pause method. We spent months researching the right glaze, clay material, mug shape, and lid functionality. During our design process, we combined the beauty of handcrafted mugs with the functionality of a tea mug. We hope you enjoy our hybrid creation.
2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Kateminimalist will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Return and Refund Policy
Scope and Intent
This Return and Refund Policy applies to all purchases made through the kateminimalist.com website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
2122 Kingsway Upper Unit B, Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B,Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
