Zyllion Shiatsu Back and Neck Massager with Heat - Cordless Rechargeable 3D Kneading Deep Tissue Massage Pillow, 2 Speeds and Rotation Control for Chair, Car, Muscle Pain Relief - Black (ZMA-34RB)
Cordless and Rechargeable: allows you to take your ultra-portable neck massager where you go. It's equipped with a rechargeable lithium-ion battery that can provide a 2+ hour wireless massage at full charge. Receive your daily dose of comfort and pain relief.
(Upgraded) Customize Your Massage Experience: with the zma-34rb rechargeable back massager! Now features 3 additional buttons for a user-friendly experience. Switch between 2 speed levels (low or high). Manually change the rotation of the massage nodes (clockwise or counter-clockwise). Easily turn on/off the heat function, now separate from the power button. Added convenience means more control and relaxation!
Helps Get Deep into Muscle Tissue: ergonomic design fits perfectly behind your neck and contours to different parts of your body including your back, neck, arms, feet, abdomen, hands, calves, thighs and leg area. Adjustable velcro straps helps secure it to your favorite office chair or mount on your car headrest, perfect for road trips and long commutes to work.
Overheat Protection and Soothing Heat Function: transfers warmth to your muscles for better blood circulation, helping relieve those aching muscles. Easily turn on/off the heating function with a press of a button. For safety, the back massager automatically shuts off after 15 minutes. Includes a free sleeve to lessen the intensity of the massage, as well as the heat.
Lifetime Customer Service Support: 100% customer satisfaction means the world to us! All zyllion products are covered under 1 year (2 years with registration). If anything happens within a year, we'll send a brand new replacement unit at no cost to you. Makes for the perfect self-care and wellness gifts for women, mom, wife, men, dad and husband.
model number: ZMA-34RB
Part Number: ZMA-34RB-BK
Details: Zyllion ZMA-34RB Cordless Rechargeable Back & Neck Massager
From Zyllion, Relaxation Meets Innovation!
Premium vegan leather for better durability.
Double lined, breathable mesh for a closer Shiatsu massasge.
Simple and intuitive functions help control:
Rotation of the massage nodes for a varied massage experience.
Soothing heat function to warm up muscles.
2 speed levels to enhance the intensity.
Rechargeable
Equipped with a lithium-ion battery that can provide up to 2+ hours of cordless massage at full charge.
Overheat Protection
Equipped with an overheat protection device and a 15-minute auto-shut-off feature for safety.
Ergonomic & Slim Design
Contours perfectly around lower & upper-back, neck, abdomen, claf and thigh areas.
Versatile, Lightweight & Portable
Wireless design allows you to take it anywhere with you without having to plug in.
Great for arms, hands, legs, and feet too.
Adjustable strap to secure to your favorite chair, sofa or car seat.
Easily stored and put away.
What’s in the Box:
ZMA-34RB Massager
UL Power Adapter
User Manual
With thousands of satisfied users and counting, thanks a Zyllion!
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Window
Customers in US and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Return Costs
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. We will cover the cost of the return.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product. We will cover the cost of the return.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging. We will cover the cost of the return.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Kateminimalist, 401 6th Ave Suite B, Wilmington, DE 19805, USA
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
