Hatch Restore 2 Sunrise Alarm Clock, Sound Machine, Smart Light (Putty) ใผ Your Bedside Sleep Guide, White Noise, Personal Sleep Routines, Dimmable Clock, Deep Sleep, Gentle Alarm, Wake Up Energized
Brand: Hatch Baby
Brand: Hatch Baby
Color: Putty
Features:
- ๐ ๐ฎ๐ธ๐ฒ๐ ๐ด๐ฟ๐ฒ๐ฎ๐ ๐๐น๐ฒ๐ฒ๐ฝ ๐๐ถ๐บ๐ฝ๐น๐ฒ. ๐ฑ๐พ๐๐๐๐๐พ ๐ค ๐๐บ๐๐พ๐ ๐๐ ๐พ๐พ๐ ๐๐๐พ ๐๐๐๐๐ ๐พ๐๐ ๐๐บ๐๐ ๐๐ฟ ๐๐๐๐ ๐๐พ๐ ๐ฟ-๐ผ๐บ๐๐พ ๐๐๐๐๐๐๐พ.
- ๐ฆ๐น๐ฒ๐ฒ๐ฝ ๐ฑ๐ฒ๐ฒ๐ฝ๐น๐. ๐ข๐๐๐พ๐ ๐ป๐บ๐ผ๐๐๐๐๐๐๐ฝ ๐๐๐๐๐พ๐ ๐๐๐๐ ๐๐๐๐๐พ ๐๐๐๐๐พ, ๐๐๐๐ ๐๐๐๐๐พ, ๐ป๐๐๐๐ ๐๐๐๐๐พ ๐บ๐๐ฝ ๐๐๐๐พ๐ ๐๐ ๐พ๐พ๐ ๐๐๐๐๐ฝ๐ ๐๐๐๐๐๐๐พ๐ฝ ๐ป๐ ๐๐บ๐๐๐๐พ ๐บ๐๐ฝ ๐ป๐บ๐ผ๐๐พ๐ฝ ๐ป๐ ๐๐ผ๐๐พ๐๐ผ๐พ.
- ๐ช๐ฎ๐ธ๐ฒ ๐ด๐ฒ๐ป๐๐น๐. ๐ ๐๐๐๐๐๐๐พ ๐บ๐ ๐บ๐๐ ๐ผ๐ ๐๐ผ๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ ๐๐บ๐๐๐๐บ๐ ๐ผ๐๐๐ผ๐บ๐ฝ๐๐บ๐ ๐๐๐๐๐๐. ๐ญ๐ ๐๐๐๐พ ๐๐บ๐๐๐๐๐ ๐บ๐ ๐บ๐๐๐.
- ๐๐ฎ๐ฟ๐ธ๐ป๐ฒ๐๐ ๐ผ๐ป ๐ฑ๐ฒ๐บ๐ฎ๐ป๐ฑ. ๐ ๐ฝ๐๐๐๐บ๐ป๐ ๐พ ๐ผ๐ ๐๐ผ๐ ๐๐พ๐พ๐๐ ๐๐๐๐ ๐๐๐๐ ๐ฝ๐บ๐๐ ๐บ๐๐ฝ ๐๐๐๐ ๐๐๐๐ฝ ๐๐๐๐พ๐. ๐ณ๐บ๐ ๐บ๐๐๐๐๐พ๐๐พ ๐๐ ๐๐๐พ ๐ฝ๐พ๐๐๐ผ๐พ ๐๐ ๐๐พ๐พ๐ ๐บ๐ ๐๐๐พ ๐๐๐๐พ.
- ๐๐ฒ๐๐ถ๐ด๐ป๐ฒ๐ฑ ๐ณ๐ผ๐ฟ ๐๐ผ๐๐ฟ ๐ฏ๐ฒ๐ฑ๐๐ถ๐ฑ๐ฒ ๐๐ฎ๐ฏ๐น๐ฒ. ๐ญ๐๐ ๐บ๐๐บ๐๐ ๐บ๐ป๐ ๐พ ๐๐ ๐๐๐๐พ๐พ ๐๐๐๐๐๐๐๐ ๐๐บ๐๐๐๐บ๐ ๐ผ๐๐ ๐๐๐.
- ๐ฆ๐ถ๐บ๐ฝ๐น๐ฒ ๐ฝ๐ต๐ผ๐ป๐ฒ-๐ณ๐ฟ๐ฒ๐ฒ ๐ฐ๐ผ๐ป๐๐ฟ๐ผ๐น๐. ๐ ๐๐๐๐๐ ๐พ ๐ป๐๐๐๐๐ ๐๐๐พ๐๐ ๐๐๐บ๐๐๐ ๐๐๐๐ ๐๐๐๐๐๐๐๐๐พ ๐๐๐๐๐๐๐พ ๐๐ ๐๐๐๐๐ ๐๐ฟ๐ฟ ๐๐๐๐ ๐๐๐๐๐๐๐ ๐บ๐ ๐บ๐๐, ๐๐พ๐๐ฟ๐พ๐ผ๐ ๐ฟ๐๐ ๐๐ ๐พ๐พ๐๐ ๐๐บ๐๐ฝ๐. ๐ข๐๐๐๐๐๐๐๐พ ๐๐๐๐ ๐๐๐๐๐๐๐พ๐ ๐๐๐๐ ๐๐๐พ ๐ฟ๐๐พ๐พ ๐ผ๐๐๐๐บ๐๐๐๐ ๐บ๐๐, ๐บ๐๐บ๐๐ ๐บ๐ป๐ ๐พ ๐๐ ๐๐ฎ๐ฒ ๐บ๐๐ฝ ๐ ๐๐ฝ๐๐๐๐ฝ. ๐ฑ๐พ๐๐๐๐๐พ๐ ๐ถ๐-๐ฅ๐ ๐บ๐๐ฝ ๐ก๐ ๐๐พ๐๐๐๐๐.
- ๐ฆ๐ผ๐ผ๐๐ต๐ถ๐ป๐ด ๐๐น๐ฒ๐ฒ๐ฝ ๐๐ผ๐๐ป๐ฑ๐. ๐ธ๐๐๐ ๐ฑ๐พ๐๐๐๐๐พ ๐ค ๐ผ๐๐๐พ๐ ๐ฟ๐๐ ๐ ๐ ๐ ๐๐บ๐ฝ๐พ๐ฝ ๐๐๐๐ ๐๐๐๐-๐๐๐บ๐ ๐๐๐ ๐๐บ๐๐๐๐พ ๐๐๐๐๐ฝ๐ ๐บ๐๐ฝ ๐๐๐๐๐พ ๐๐๐๐๐พ ๐๐ ๐ฝ๐๐๐๐ ๐๐๐ ๐ฝ๐๐๐๐๐บ๐ผ๐๐๐๐๐ ๐บ๐๐ฝ ๐๐พ๐ ๐ ๐๐๐ ๐ฝ๐๐๐ฟ๐ ๐๐ ๐๐ ๐พ๐พ๐.
- ๐๐ ๐ฝ๐ฎ๐ป๐ฑ ๐๐ผ๐๐ฟ ๐น๐ถ๐ฏ๐ฟ๐ฎ๐ฟ๐. ๐ณ๐ ๐บ๐ผ๐ผ๐พ๐๐ ๐พ๐๐พ๐ ๐๐๐๐พ ๐ผ๐๐๐๐พ๐๐, ๐๐๐ผ๐ ๐๐ฝ๐๐๐ ๐๐พ๐ฝ๐๐๐บ๐๐๐๐๐, ๐๐ ๐พ๐พ๐ ๐๐๐๐๐๐พ๐, ๐๐๐๐๐ฝ๐๐ผ๐บ๐๐พ๐ ๐บ๐๐ฝ ๐ผ๐๐๐บ๐๐พ๐ฝ ๐๐๐๐ฝ-๐ฝ๐๐๐ ๐ผ๐๐บ๐๐๐พ๐ ๐, ๐๐๐๐พ ๐ง๐บ๐๐ผ๐+ ๐ฌ๐พ๐๐ป๐พ๐๐๐๐๐ ๐บ ๐๐๐! ๐ฒ๐๐ป๐๐ผ๐๐๐๐๐๐๐ ๐๐๐ ๐ฝ ๐๐พ๐๐บ๐๐บ๐๐พ๐ ๐ ๐๐ ๐บ๐๐; ๐ฟ๐๐พ๐พ ๐๐๐๐บ๐ ๐๐๐ผ๐ ๐๐ฝ๐พ๐ฝ.
model number: Restore 2
Part Number: HBRESTORE
EAN: 0852852007726
Package Dimensions: 8.4 x 7.8 x 3.7 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isย 9 to 12 business days as well.ย ย A business day is Monday throughย Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itโll be processed the next business day.ย
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
ย
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerโs responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
โ If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
โ If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).ย Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,ย please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerโs own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerโs responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: Hatch Baby
Color: Putty
Features:
- ๐ ๐ฎ๐ธ๐ฒ๐ ๐ด๐ฟ๐ฒ๐ฎ๐ ๐๐น๐ฒ๐ฒ๐ฝ ๐๐ถ๐บ๐ฝ๐น๐ฒ. ๐ฑ๐พ๐๐๐๐๐พ ๐ค ๐๐บ๐๐พ๐ ๐๐ ๐พ๐พ๐ ๐๐๐พ ๐๐๐๐๐ ๐พ๐๐ ๐๐บ๐๐ ๐๐ฟ ๐๐๐๐ ๐๐พ๐ ๐ฟ-๐ผ๐บ๐๐พ ๐๐๐๐๐๐๐พ.
- ๐ฆ๐น๐ฒ๐ฒ๐ฝ ๐ฑ๐ฒ๐ฒ๐ฝ๐น๐. ๐ข๐๐๐พ๐ ๐ป๐บ๐ผ๐๐๐๐๐๐๐ฝ ๐๐๐๐๐พ๐ ๐๐๐๐ ๐๐๐๐๐พ ๐๐๐๐๐พ, ๐๐๐๐ ๐๐๐๐๐พ, ๐ป๐๐๐๐ ๐๐๐๐๐พ ๐บ๐๐ฝ ๐๐๐๐พ๐ ๐๐ ๐พ๐พ๐ ๐๐๐๐๐ฝ๐ ๐๐๐๐๐๐๐พ๐ฝ ๐ป๐ ๐๐บ๐๐๐๐พ ๐บ๐๐ฝ ๐ป๐บ๐ผ๐๐พ๐ฝ ๐ป๐ ๐๐ผ๐๐พ๐๐ผ๐พ.
- ๐ช๐ฎ๐ธ๐ฒ ๐ด๐ฒ๐ป๐๐น๐. ๐ ๐๐๐๐๐๐๐พ ๐บ๐ ๐บ๐๐ ๐ผ๐ ๐๐ผ๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ ๐๐บ๐๐๐๐บ๐ ๐ผ๐๐๐ผ๐บ๐ฝ๐๐บ๐ ๐๐๐๐๐๐. ๐ญ๐ ๐๐๐๐พ ๐๐บ๐๐๐๐๐ ๐บ๐ ๐บ๐๐๐.
- ๐๐ฎ๐ฟ๐ธ๐ป๐ฒ๐๐ ๐ผ๐ป ๐ฑ๐ฒ๐บ๐ฎ๐ป๐ฑ. ๐ ๐ฝ๐๐๐๐บ๐ป๐ ๐พ ๐ผ๐ ๐๐ผ๐ ๐๐พ๐พ๐๐ ๐๐๐๐ ๐๐๐๐ ๐ฝ๐บ๐๐ ๐บ๐๐ฝ ๐๐๐๐ ๐๐๐๐ฝ ๐๐๐๐พ๐. ๐ณ๐บ๐ ๐บ๐๐๐๐๐พ๐๐พ ๐๐ ๐๐๐พ ๐ฝ๐พ๐๐๐ผ๐พ ๐๐ ๐๐พ๐พ๐ ๐บ๐ ๐๐๐พ ๐๐๐๐พ.
- ๐๐ฒ๐๐ถ๐ด๐ป๐ฒ๐ฑ ๐ณ๐ผ๐ฟ ๐๐ผ๐๐ฟ ๐ฏ๐ฒ๐ฑ๐๐ถ๐ฑ๐ฒ ๐๐ฎ๐ฏ๐น๐ฒ. ๐ญ๐๐ ๐บ๐๐บ๐๐ ๐บ๐ป๐ ๐พ ๐๐ ๐๐๐๐พ๐พ ๐๐๐๐๐๐๐๐ ๐๐บ๐๐๐๐บ๐ ๐ผ๐๐ ๐๐๐.
- ๐ฆ๐ถ๐บ๐ฝ๐น๐ฒ ๐ฝ๐ต๐ผ๐ป๐ฒ-๐ณ๐ฟ๐ฒ๐ฒ ๐ฐ๐ผ๐ป๐๐ฟ๐ผ๐น๐. ๐ ๐๐๐๐๐ ๐พ ๐ป๐๐๐๐๐ ๐๐๐พ๐๐ ๐๐๐บ๐๐๐ ๐๐๐๐ ๐๐๐๐๐๐๐๐๐พ ๐๐๐๐๐๐๐พ ๐๐ ๐๐๐๐๐ ๐๐ฟ๐ฟ ๐๐๐๐ ๐๐๐๐๐๐๐ ๐บ๐ ๐บ๐๐, ๐๐พ๐๐ฟ๐พ๐ผ๐ ๐ฟ๐๐ ๐๐ ๐พ๐พ๐๐ ๐๐บ๐๐ฝ๐. ๐ข๐๐๐๐๐๐๐๐พ ๐๐๐๐ ๐๐๐๐๐๐๐พ๐ ๐๐๐๐ ๐๐๐พ ๐ฟ๐๐พ๐พ ๐ผ๐๐๐๐บ๐๐๐๐ ๐บ๐๐, ๐บ๐๐บ๐๐ ๐บ๐ป๐ ๐พ ๐๐ ๐๐ฎ๐ฒ ๐บ๐๐ฝ ๐ ๐๐ฝ๐๐๐๐ฝ. ๐ฑ๐พ๐๐๐๐๐พ๐ ๐ถ๐-๐ฅ๐ ๐บ๐๐ฝ ๐ก๐ ๐๐พ๐๐๐๐๐.
- ๐ฆ๐ผ๐ผ๐๐ต๐ถ๐ป๐ด ๐๐น๐ฒ๐ฒ๐ฝ ๐๐ผ๐๐ป๐ฑ๐. ๐ธ๐๐๐ ๐ฑ๐พ๐๐๐๐๐พ ๐ค ๐ผ๐๐๐พ๐ ๐ฟ๐๐ ๐ ๐ ๐ ๐๐บ๐ฝ๐พ๐ฝ ๐๐๐๐ ๐๐๐๐-๐๐๐บ๐ ๐๐๐ ๐๐บ๐๐๐๐พ ๐๐๐๐๐ฝ๐ ๐บ๐๐ฝ ๐๐๐๐๐พ ๐๐๐๐๐พ ๐๐ ๐ฝ๐๐๐๐ ๐๐๐ ๐ฝ๐๐๐๐๐บ๐ผ๐๐๐๐๐ ๐บ๐๐ฝ ๐๐พ๐ ๐ ๐๐๐ ๐ฝ๐๐๐ฟ๐ ๐๐ ๐๐ ๐พ๐พ๐.
- ๐๐ ๐ฝ๐ฎ๐ป๐ฑ ๐๐ผ๐๐ฟ ๐น๐ถ๐ฏ๐ฟ๐ฎ๐ฟ๐. ๐ณ๐ ๐บ๐ผ๐ผ๐พ๐๐ ๐พ๐๐พ๐ ๐๐๐๐พ ๐ผ๐๐๐๐พ๐๐, ๐๐๐ผ๐ ๐๐ฝ๐๐๐ ๐๐พ๐ฝ๐๐๐บ๐๐๐๐๐, ๐๐ ๐พ๐พ๐ ๐๐๐๐๐๐พ๐, ๐๐๐๐๐ฝ๐๐ผ๐บ๐๐พ๐ ๐บ๐๐ฝ ๐ผ๐๐๐บ๐๐พ๐ฝ ๐๐๐๐ฝ-๐ฝ๐๐๐ ๐ผ๐๐บ๐๐๐พ๐ ๐, ๐๐๐๐พ ๐ง๐บ๐๐ผ๐+ ๐ฌ๐พ๐๐ป๐พ๐๐๐๐๐ ๐บ ๐๐๐! ๐ฒ๐๐ป๐๐ผ๐๐๐๐๐๐๐ ๐๐๐ ๐ฝ ๐๐พ๐๐บ๐๐บ๐๐พ๐ ๐ ๐๐ ๐บ๐๐; ๐ฟ๐๐พ๐พ ๐๐๐๐บ๐ ๐๐๐ผ๐ ๐๐ฝ๐พ๐ฝ.
model number: Restore 2
Part Number: HBRESTORE
EAN: 0852852007726
Package Dimensions: 8.4 x 7.8 x 3.7 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isย 9 to 12 business days as well.ย ย A business day is Monday throughย Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itโll be processed the next business day.ย
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
ย
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerโs responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
โ If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
โ If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).ย Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,ย please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerโs own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerโs responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.