Suptrust Shoulder Brace for Women and Men, Shoulder Pain Relief, Shoulder Support, Rotator Cuff Support Brace, Adjustable Fit Sleeve Wrap, Relief for Shoulder Injuries and Tendonitis, One Size Regular(Gray Color)
Brand: Suptrust
Brand: Suptrust
Color: Slate Gray
Features:
- ๐ฅSuperb & Trustable - Suptrust Shoulder Brace for Women and Men will provide immediate shoulder pain relief. It will Keep Your Shoulder, AC Joint, and Upper Arm Protected and Supported. Our shoulder brace for torn rotator cuff has been a blessing to many customers who suffered from it and cannot sleep well. Suptrust Shoulder Support Brace is just Superb & Trustable!
- ๐Breathable Material - Made from breathable Neoprene, Suptrust shoulder brace would fit extremely comfortably and can be worn everyday to help you get the support you need! We highly recommend you hand wash and dry the product before use, which would help adjust the smell.
- โ๏ธOne Size to Fit Them All - The innovated Universal Design Allows Suptrust Shoulder Brace to be worn on RIGHT or LEFT shoulder for Women and Men. Wearing shoulder brace is easy like never before. If you find the One Regular Size does not fit, just let us know and we'll resolve the issue as soon as we can.
- ๐Pocket for Cold or Hot Packs - the Suptrust shoulder stabilizing brace for women and men comes with a pocket for cold or hot packs(not included!), which can be adjusted for desired compression using its hook and loop straps. The internal pocket can be used for shoulder ice pack rotator cuff cold therapy.
- โค๏ธSatisfaction Guaranteed Customer Support - We care about our customers and stand for every sold unit of Suptrust Shoulder Brace for Women and Men. We are always here for you. Do not hesitate to contact us if you need any help with our Shoulder Support Brace. Our professional customer service team is dedicated to fixing any kind of issue you might meet. We just want to make you happy!
- ๐ก๐ช๐ฎ๐ฟ๐บ ๐ง๐ถ๐ฝ - We've tried our best to reduce fabric smell as much as we can, but if you still feel uncomfortable, we would highly recommend you wash the brace and dry it before use.
- ๐ก๐๐ณ ๐ฆ๐ผ๐บ๐ฒ๐๐ต๐ถ๐ป๐ด ๐ด๐ผ๐ฒ๐ ๐ช๐ฟ๐ผ๐ป๐ด: If the size is not fit for you, or the support is not enough, just let us know. ๐ฌ๐ข๐จ ๐๐ข๐ก'๐ง ๐ก๐๐๐ ๐ง๐ข ๐ฅ๐๐ง๐จ๐ฅ๐ก the product to us. We don't want to waste your time. We will issue you a full refund or a replacement without hesitation.
model number: ST-SB-GRAY-23FEB
Part Number: ST-SB-GRAY-23FEB
Details: SupTrust Shoulder Brace for Women and Men stabilizes your shoulder while promoting compression-based healing, which helps to support injured muscles and protect your shoulder from further injury by limiting movement. You may enjoy these benefits 24 hours a day thanks to its breathable and low-profile design. It would provide immediate shoulder pain relief to those who suffer from shoulder injuries.
Main Features:
1. Fits left or right shoulder. Works for both men and women.
2. Strong and highly elastic velcro straps allow for a secure and adjustable fit.
3. Flexible fabric allows you to maintain a wide range of mobility.
4. Effective support for sprains, strains, torn rotator cuff, frozen shoulder dislocated AC joint, AC separation, bursitis, labrum tear, tendonitis, stiff joints, and more.
How to Wear:
1. Put one side of the long strap through the buckle and fasten the velcro securely. Then loosely velcro the arm strap at the bottom of the main piece.
2. Pull the brace over your shoulder. Take the long strap from behind and put it through the buckle on your chest. Fasten the long velcro strap for a snug and secure fit.
3. Undo the velcro under your arm, then re-tighten the velcro to provide the support needed. It is helpful for a second person to help with this step, but not necessary.
4. Undo and adjust the triangle flap over the top of your shoulder to provide extra compression if desired. Finally, adjust the front strap across your chest to provide more or less support depending on your needs.
How to Wash:
Hand Washes only at 30 degrees.
No machine wash.
Do not bleach.
Do not iron.
๐ฌ๐ผ๐ ๐บ๐ฎ๐ ๐ป๐ผ๐ ๐ฏ๐ฒ๐น๐ถ๐ฒ๐๐ฒ ๐ถ๐, ๐ฏ๐๐ ๐ถ๐'๐ ๐๐ฟ๐๐ฒ - ๐ฌ๐ข๐จ ๐๐ข๐ก'๐ง ๐ก๐๐๐ ๐ง๐ข ๐ฅ๐๐ง๐จ๐ฅ๐ก ๐๐ต๐ฒ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐ผ ๐๐ ๐ถ๐ณ ๐๐ผ๐'๐ฟ๐ฒ ๐ป๐ผ๐ ๐ต๐ฎ๐ฝ๐ฝ๐ ๐๐ถ๐๐ต ๐ถ๐, ๐ผ๐ฟ ๐๐ต๐ฒ ๐๐ถ๐๐ฒ ๐ฑ๐ผ๐ฒ๐๐ป'๐ ๐ณ๐ถ๐ ๐๐ผ๐๐ฟ ๐ณ๐ฒ๐ฒ๐, ๐ผ๐ฟ ๐ฎ๐ป๐๐๐ต๐ถ๐ป๐ด ๐ฒ๐น๐๐ฒ. ๐ช๐ฒ ๐ฑ๐ผ๐ป'๐ ๐๐ฎ๐ป๐ ๐๐ผ ๐๐ฎ๐๐๐ฒ ๐๐ผ๐ ๐๐ถ๐บ๐ฒ. ๐๐๐๐ ๐น๐ฒ๐ ๐๐ ๐ธ๐ป๐ผ๐, ๐ฎ๐ป๐ฑ ๐๐ฒ ๐๐ถ๐น๐น ๐ถ๐๐๐๐ฒ ๐๐ผ๐ ๐ฎ ๐ณ๐๐น๐น ๐ฟ๐ฒ๐ณ๐๐ป๐ฑ ๐ผ๐ฟ ๐ฎ ๐ฟ๐ฒ๐ฝ๐น๐ฎ๐ฐ๐ฒ๐บ๐ฒ๐ป๐ ๐๐ข๐ฅ ๐๐ฅ๐๐!
๐ช๐ฒ ๐ฐ๐ฎ๐ฟ๐ฒ ๐ฎ๐ฏ๐ผ๐๐ ๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐ฎ๐ป๐ฑ ๐๐๐ฎ๐ป๐ฑ ๐ณ๐ผ๐ฟ ๐ฒ๐๐ฒ๐ฟ๐ ๐๐ผ๐น๐ฑ ๐๐ป๐ถ๐. ๐ช๐ฒ ๐ฎ๐ฟ๐ฒ ๐ฎ๐น๐๐ฎ๐๐ ๐ต๐ฒ๐ฟ๐ฒ ๐ณ๐ผ๐ฟ ๐๐ผ๐. ๐๐ผ ๐ป๐ผ๐ ๐ต๐ฒ๐๐ถ๐๐ฎ๐๐ฒ ๐๐ผ ๐ฐ๐ผ๐ป๐๐ฎ๐ฐ๐ ๐๐ ๐ถ๐ณ ๐๐ผ๐ ๐ป๐ฒ๐ฒ๐ฑ ๐ต๐ฒ๐น๐ฝ ๐๐ถ๐๐ต ๐ผ๐๐ฟ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐. ๐ข๐๐ฟ ๐ฝ๐ฟ๐ผ๐ณ๐ฒ๐๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ฒ๐ฎ๐บ ๐ถ๐ ๐ฑ๐ฒ๐ฑ๐ถ๐ฐ๐ฎ๐๐ฒ๐ฑ ๐๐ผ ๐ณ๐ถ๐
๐ถ๐ป๐ด ๐ฎ๐ป๐ ๐ถ๐๐๐๐ฒ ๐๐ผ๐ ๐บ๐ถ๐ด๐ต๐ ๐ณ๐ฎ๐ฐ๐ฒ.
EAN: 0810110570955
Package Dimensions: 10.3 x 6.9 x 1.9 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isย 9 to 12 business days as well.ย ย A business day is Monday throughย Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itโll be processed the next business day.ย
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
ย
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerโs responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
โ If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
โ If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).ย Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,ย please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerโs own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerโs responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: Suptrust
Color: Slate Gray
Features:
- ๐ฅSuperb & Trustable - Suptrust Shoulder Brace for Women and Men will provide immediate shoulder pain relief. It will Keep Your Shoulder, AC Joint, and Upper Arm Protected and Supported. Our shoulder brace for torn rotator cuff has been a blessing to many customers who suffered from it and cannot sleep well. Suptrust Shoulder Support Brace is just Superb & Trustable!
- ๐Breathable Material - Made from breathable Neoprene, Suptrust shoulder brace would fit extremely comfortably and can be worn everyday to help you get the support you need! We highly recommend you hand wash and dry the product before use, which would help adjust the smell.
- โ๏ธOne Size to Fit Them All - The innovated Universal Design Allows Suptrust Shoulder Brace to be worn on RIGHT or LEFT shoulder for Women and Men. Wearing shoulder brace is easy like never before. If you find the One Regular Size does not fit, just let us know and we'll resolve the issue as soon as we can.
- ๐Pocket for Cold or Hot Packs - the Suptrust shoulder stabilizing brace for women and men comes with a pocket for cold or hot packs(not included!), which can be adjusted for desired compression using its hook and loop straps. The internal pocket can be used for shoulder ice pack rotator cuff cold therapy.
- โค๏ธSatisfaction Guaranteed Customer Support - We care about our customers and stand for every sold unit of Suptrust Shoulder Brace for Women and Men. We are always here for you. Do not hesitate to contact us if you need any help with our Shoulder Support Brace. Our professional customer service team is dedicated to fixing any kind of issue you might meet. We just want to make you happy!
- ๐ก๐ช๐ฎ๐ฟ๐บ ๐ง๐ถ๐ฝ - We've tried our best to reduce fabric smell as much as we can, but if you still feel uncomfortable, we would highly recommend you wash the brace and dry it before use.
- ๐ก๐๐ณ ๐ฆ๐ผ๐บ๐ฒ๐๐ต๐ถ๐ป๐ด ๐ด๐ผ๐ฒ๐ ๐ช๐ฟ๐ผ๐ป๐ด: If the size is not fit for you, or the support is not enough, just let us know. ๐ฌ๐ข๐จ ๐๐ข๐ก'๐ง ๐ก๐๐๐ ๐ง๐ข ๐ฅ๐๐ง๐จ๐ฅ๐ก the product to us. We don't want to waste your time. We will issue you a full refund or a replacement without hesitation.
model number: ST-SB-GRAY-23FEB
Part Number: ST-SB-GRAY-23FEB
Details: SupTrust Shoulder Brace for Women and Men stabilizes your shoulder while promoting compression-based healing, which helps to support injured muscles and protect your shoulder from further injury by limiting movement. You may enjoy these benefits 24 hours a day thanks to its breathable and low-profile design. It would provide immediate shoulder pain relief to those who suffer from shoulder injuries.
Main Features:
1. Fits left or right shoulder. Works for both men and women.
2. Strong and highly elastic velcro straps allow for a secure and adjustable fit.
3. Flexible fabric allows you to maintain a wide range of mobility.
4. Effective support for sprains, strains, torn rotator cuff, frozen shoulder dislocated AC joint, AC separation, bursitis, labrum tear, tendonitis, stiff joints, and more.
How to Wear:
1. Put one side of the long strap through the buckle and fasten the velcro securely. Then loosely velcro the arm strap at the bottom of the main piece.
2. Pull the brace over your shoulder. Take the long strap from behind and put it through the buckle on your chest. Fasten the long velcro strap for a snug and secure fit.
3. Undo the velcro under your arm, then re-tighten the velcro to provide the support needed. It is helpful for a second person to help with this step, but not necessary.
4. Undo and adjust the triangle flap over the top of your shoulder to provide extra compression if desired. Finally, adjust the front strap across your chest to provide more or less support depending on your needs.
How to Wash:
Hand Washes only at 30 degrees.
No machine wash.
Do not bleach.
Do not iron.
๐ฌ๐ผ๐ ๐บ๐ฎ๐ ๐ป๐ผ๐ ๐ฏ๐ฒ๐น๐ถ๐ฒ๐๐ฒ ๐ถ๐, ๐ฏ๐๐ ๐ถ๐'๐ ๐๐ฟ๐๐ฒ - ๐ฌ๐ข๐จ ๐๐ข๐ก'๐ง ๐ก๐๐๐ ๐ง๐ข ๐ฅ๐๐ง๐จ๐ฅ๐ก ๐๐ต๐ฒ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐ผ ๐๐ ๐ถ๐ณ ๐๐ผ๐'๐ฟ๐ฒ ๐ป๐ผ๐ ๐ต๐ฎ๐ฝ๐ฝ๐ ๐๐ถ๐๐ต ๐ถ๐, ๐ผ๐ฟ ๐๐ต๐ฒ ๐๐ถ๐๐ฒ ๐ฑ๐ผ๐ฒ๐๐ป'๐ ๐ณ๐ถ๐ ๐๐ผ๐๐ฟ ๐ณ๐ฒ๐ฒ๐, ๐ผ๐ฟ ๐ฎ๐ป๐๐๐ต๐ถ๐ป๐ด ๐ฒ๐น๐๐ฒ. ๐ช๐ฒ ๐ฑ๐ผ๐ป'๐ ๐๐ฎ๐ป๐ ๐๐ผ ๐๐ฎ๐๐๐ฒ ๐๐ผ๐ ๐๐ถ๐บ๐ฒ. ๐๐๐๐ ๐น๐ฒ๐ ๐๐ ๐ธ๐ป๐ผ๐, ๐ฎ๐ป๐ฑ ๐๐ฒ ๐๐ถ๐น๐น ๐ถ๐๐๐๐ฒ ๐๐ผ๐ ๐ฎ ๐ณ๐๐น๐น ๐ฟ๐ฒ๐ณ๐๐ป๐ฑ ๐ผ๐ฟ ๐ฎ ๐ฟ๐ฒ๐ฝ๐น๐ฎ๐ฐ๐ฒ๐บ๐ฒ๐ป๐ ๐๐ข๐ฅ ๐๐ฅ๐๐!
๐ช๐ฒ ๐ฐ๐ฎ๐ฟ๐ฒ ๐ฎ๐ฏ๐ผ๐๐ ๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐ฎ๐ป๐ฑ ๐๐๐ฎ๐ป๐ฑ ๐ณ๐ผ๐ฟ ๐ฒ๐๐ฒ๐ฟ๐ ๐๐ผ๐น๐ฑ ๐๐ป๐ถ๐. ๐ช๐ฒ ๐ฎ๐ฟ๐ฒ ๐ฎ๐น๐๐ฎ๐๐ ๐ต๐ฒ๐ฟ๐ฒ ๐ณ๐ผ๐ฟ ๐๐ผ๐. ๐๐ผ ๐ป๐ผ๐ ๐ต๐ฒ๐๐ถ๐๐ฎ๐๐ฒ ๐๐ผ ๐ฐ๐ผ๐ป๐๐ฎ๐ฐ๐ ๐๐ ๐ถ๐ณ ๐๐ผ๐ ๐ป๐ฒ๐ฒ๐ฑ ๐ต๐ฒ๐น๐ฝ ๐๐ถ๐๐ต ๐ผ๐๐ฟ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐. ๐ข๐๐ฟ ๐ฝ๐ฟ๐ผ๐ณ๐ฒ๐๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ฒ๐ฎ๐บ ๐ถ๐ ๐ฑ๐ฒ๐ฑ๐ถ๐ฐ๐ฎ๐๐ฒ๐ฑ ๐๐ผ ๐ณ๐ถ๐
๐ถ๐ป๐ด ๐ฎ๐ป๐ ๐ถ๐๐๐๐ฒ ๐๐ผ๐ ๐บ๐ถ๐ด๐ต๐ ๐ณ๐ฎ๐ฐ๐ฒ.
EAN: 0810110570955
Package Dimensions: 10.3 x 6.9 x 1.9 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US isย 9 to 12 business days as well.ย ย A business day is Monday throughย Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM itโll be processed the next business day.ย
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
ย
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customerโs responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
โ If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
โ If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).ย Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged,ย please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customerโs own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customerโs responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
