Brand: Saillong
Color: as shown in the pictures
Features:
- [Long Capture Range]: with an upgraded handle and a range of up to 31 inch, the extended spider catcher can be applied to capture insects from hard to reach places; This makes capturing insects hidden in cracks and crevices much easier; In addition, the sealed catch box allows the user to reach insects from a greater distance, eliminating the risk of accidentally crushing them and reducing the chance of being bitten or stung
- [Humane Insect Catcher]: humanely treats flying insects that stray into your home, moving bugs from your home to gardens and patios away from your home; The insect vacuum minimizes harm to the insect, which won't know it was caught and then released; After catching the spider, place the insect bug trap outside the window, turn the handle to open the flapper door, and let the insects fly away
- [Large Spider Insects Catcher]: the spider and insect bug catcher is designed with split assembly, 5.5 x 4.7 inch/ 14 x 12 cm cone with removable aluminum alloy handle allows you to catch spiders and various insects easily and accurately; The large size of the catcher cone cage is enough to trap spiders as big as 2.76 inch/ 7 cm; Suitable for catching flying bugs/insects/small creatures of any size
- [Foolproof Operation]: when finding spiders in your home, hold this handheld bug catcher and carefully approach the spider, then place the tail cone over the spider, manually slide the panel door over or rotate the whole thing to get the panel door to close, then walk outside and turn the stick upwards again and shake it to release the spider; Note: nothing to lock the flap door into place so you have to rely on gravity
- [Thoughtful Gift]: the spider bug catcher is the thoughtful gift for your neighboring friends and family who are afraid of flying spiders; It's also the most fun outdoor adventure tool to give to small children; Easy to use, kids can observe and learn about different insect species up close, increasing their interest in nature and eliminating their fear of creepy crawlies, making it an good parent child interaction and educational tool for toddlers
model number: Saillong-Insect Catcher-05266
Part Number: Saillong-Insect Catcher-0526
Details: Don't like pesky flying insects that invade your home. Just try this spider insect trap with long handle
Flexible sliding cover design, will not hurt the wall and insects when use.
Humane spider traps that easily expel pests without harming small animals.
The 31 inch/ 80 cm long handled insect catcher allows you to maintain a certain distance and isolation, making you safer when catching insects.
Feature:
Color: as shown in the pictures
Material: aluminum alloy, plastic
Cone size: 14 x 12 cm/ 5.5 x 4.7 inch
Handle length: 80 cm/ 31 inch
Package Includes:
2 x Spider insect catcher
Note:
If you are scared of spiders, don't get distracted and turn it the wrong way up by mistake.
Package Dimensions: 16.2 x 5.0 x 4.9 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: Saillong
Color: as shown in the pictures
Features:
- [Long Capture Range]: with an upgraded handle and a range of up to 31 inch, the extended spider catcher can be applied to capture insects from hard to reach places; This makes capturing insects hidden in cracks and crevices much easier; In addition, the sealed catch box allows the user to reach insects from a greater distance, eliminating the risk of accidentally crushing them and reducing the chance of being bitten or stung
- [Humane Insect Catcher]: humanely treats flying insects that stray into your home, moving bugs from your home to gardens and patios away from your home; The insect vacuum minimizes harm to the insect, which won't know it was caught and then released; After catching the spider, place the insect bug trap outside the window, turn the handle to open the flapper door, and let the insects fly away
- [Large Spider Insects Catcher]: the spider and insect bug catcher is designed with split assembly, 5.5 x 4.7 inch/ 14 x 12 cm cone with removable aluminum alloy handle allows you to catch spiders and various insects easily and accurately; The large size of the catcher cone cage is enough to trap spiders as big as 2.76 inch/ 7 cm; Suitable for catching flying bugs/insects/small creatures of any size
- [Foolproof Operation]: when finding spiders in your home, hold this handheld bug catcher and carefully approach the spider, then place the tail cone over the spider, manually slide the panel door over or rotate the whole thing to get the panel door to close, then walk outside and turn the stick upwards again and shake it to release the spider; Note: nothing to lock the flap door into place so you have to rely on gravity
- [Thoughtful Gift]: the spider bug catcher is the thoughtful gift for your neighboring friends and family who are afraid of flying spiders; It's also the most fun outdoor adventure tool to give to small children; Easy to use, kids can observe and learn about different insect species up close, increasing their interest in nature and eliminating their fear of creepy crawlies, making it an good parent child interaction and educational tool for toddlers
model number: Saillong-Insect Catcher-05266
Part Number: Saillong-Insect Catcher-0526
Details: Don't like pesky flying insects that invade your home. Just try this spider insect trap with long handle
Flexible sliding cover design, will not hurt the wall and insects when use.
Humane spider traps that easily expel pests without harming small animals.
The 31 inch/ 80 cm long handled insect catcher allows you to maintain a certain distance and isolation, making you safer when catching insects.
Feature:
Color: as shown in the pictures
Material: aluminum alloy, plastic
Cone size: 14 x 12 cm/ 5.5 x 4.7 inch
Handle length: 80 cm/ 31 inch
Package Includes:
2 x Spider insect catcher
Note:
If you are scared of spiders, don't get distracted and turn it the wrong way up by mistake.
Package Dimensions: 16.2 x 5.0 x 4.9 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
