Koo-Care Large Flexible Gel Ice Pack & Wrap with Straps for Hot Cold Therapy - Pain Relief for Shoulder Rotator Cuff, Back, Hip, Knee Replacement Surgery, Shin Splint Injuries Reusable - 11" x 14"
Brand: Koo-Care
Brand: Koo-Care
Color: Blue
Features:
- Large Coverage - Includes a large nylon reusable gel ice pack (11" x 14"), a matching wrap and an extension strap. This product can meet your requirement of large size ice pack. Compared to using the ice pack alone, the cover can prevent the condensate water during use and the potential infection.
- Unique Design - The two-divider design of the gel pack can limit the flow of the gel partly and help to keep the gel in uniform distribution. As a result, the gel will not easily clump together unlike other large cold packs. Choosing sponge lined blue cloth and mesh cloth as the materials, the wrap feels very soft and comfortable and also the ice/heat in the gel pack can go through and reach the skin and tissue easily.
- Hot Cold Dual Use - Filled with enough non-toxic gel, the reusable gel pack delivers up to 30 minutes of soothing cool or heat relief for aches and pains. It keeps still flexible and soft after frozen even at -4°F(-20°C). Also, it can be heated in hot water or by microwave.
- Versatile - This product can be used for shoulder rotator cuff, back, belly, hips, thighs, knees, shins etc. It is also a first-aid essential for home or clinical use as it is ideal for sports injuries, postoperative recovery, muscle pains, strain & stiffness, body aches and more!
- One Year Warranty. 30-day unconditional return and free replacement within one year. Your 100% satisfaction is always our goal. Please purchase with confidence.
Binding: Health and Beauty
model number: KC1006
Part Number: KC1006
Details: Koo-Care Ice Pack & Wrap, A must-have for pain relief and injury treatment.
Are you looking for a versatile quality large ice pack & wrap to relieve pain and treat injuries?
You should not miss this multipurpose ice pack & wrap set with hands-free design.
Don’t settle for a small or lighter gel pack. Grab Koo-Care large all-in-one ice pack with wrap for heat & cold therapy! Feature:
✓ Universal large size 11" x 14"
✓ Comfortable nylon material
✓ Excellent cold-keeping ability
✓ Reusable and microwaveable
✓ Flexible and soft at 0°F(-18°C)
✓ Keep mobile when secured in place
✓ Compatible for shoulders, arms, back, belly, Hips, thighs, knees, shins etc.
Cold therapy instructions
Cold therapy is perfect for sports injuries, back ache, joint pain, fever, headaches, toothaches and minor burns etc.
✓ Store the gel pack in the freezer for at least 2 hours.
Hot therapy instructions Hot therapy is perfect for sprains, strains and stiffness, muscle pain and spasms, mild arthritis, menstrual cramps etc.
and should be applied 48 hours after the injury.
Microwave heating
✓ Heat the gel pack in the microwave according to the detailed instructions on the gel pack.
Hot water heating
✓ Immerse gel pack in the hot water for approximately 10 minutes.
Package Included
● 1 nylon gel pack (11" x 14", 2.2 lbs)
● 1 polyester wrap that has a pouch and 2 elastic bands (the long band extends from 29.5" to 43.3")
● 1 extra elastic band with hook and loop fastener (19.7" in length)
OUR GUARANTEE
✓With Koo-Care, you're taking on absolutely no risk. 1-Year Warranty (Free No-Hassle Replacement!)
✓Best customer service. Please get in touch with us for any questions.
Relieve your pain from injuries right NOW and own this Ice Pack with Wrap!
EAN: 0769700956436
Package Dimensions: 11.2 x 7.2 x 2.0 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: Koo-Care
Color: Blue
Features:
- Large Coverage - Includes a large nylon reusable gel ice pack (11" x 14"), a matching wrap and an extension strap. This product can meet your requirement of large size ice pack. Compared to using the ice pack alone, the cover can prevent the condensate water during use and the potential infection.
- Unique Design - The two-divider design of the gel pack can limit the flow of the gel partly and help to keep the gel in uniform distribution. As a result, the gel will not easily clump together unlike other large cold packs. Choosing sponge lined blue cloth and mesh cloth as the materials, the wrap feels very soft and comfortable and also the ice/heat in the gel pack can go through and reach the skin and tissue easily.
- Hot Cold Dual Use - Filled with enough non-toxic gel, the reusable gel pack delivers up to 30 minutes of soothing cool or heat relief for aches and pains. It keeps still flexible and soft after frozen even at -4°F(-20°C). Also, it can be heated in hot water or by microwave.
- Versatile - This product can be used for shoulder rotator cuff, back, belly, hips, thighs, knees, shins etc. It is also a first-aid essential for home or clinical use as it is ideal for sports injuries, postoperative recovery, muscle pains, strain & stiffness, body aches and more!
- One Year Warranty. 30-day unconditional return and free replacement within one year. Your 100% satisfaction is always our goal. Please purchase with confidence.
Binding: Health and Beauty
model number: KC1006
Part Number: KC1006
Details: Koo-Care Ice Pack & Wrap, A must-have for pain relief and injury treatment.
Are you looking for a versatile quality large ice pack & wrap to relieve pain and treat injuries?
You should not miss this multipurpose ice pack & wrap set with hands-free design.
Don’t settle for a small or lighter gel pack. Grab Koo-Care large all-in-one ice pack with wrap for heat & cold therapy! Feature:
✓ Universal large size 11" x 14"
✓ Comfortable nylon material
✓ Excellent cold-keeping ability
✓ Reusable and microwaveable
✓ Flexible and soft at 0°F(-18°C)
✓ Keep mobile when secured in place
✓ Compatible for shoulders, arms, back, belly, Hips, thighs, knees, shins etc.
Cold therapy instructions
Cold therapy is perfect for sports injuries, back ache, joint pain, fever, headaches, toothaches and minor burns etc.
✓ Store the gel pack in the freezer for at least 2 hours.
Hot therapy instructions Hot therapy is perfect for sprains, strains and stiffness, muscle pain and spasms, mild arthritis, menstrual cramps etc.
and should be applied 48 hours after the injury.
Microwave heating
✓ Heat the gel pack in the microwave according to the detailed instructions on the gel pack.
Hot water heating
✓ Immerse gel pack in the hot water for approximately 10 minutes.
Package Included
● 1 nylon gel pack (11" x 14", 2.2 lbs)
● 1 polyester wrap that has a pouch and 2 elastic bands (the long band extends from 29.5" to 43.3")
● 1 extra elastic band with hook and loop fastener (19.7" in length)
OUR GUARANTEE
✓With Koo-Care, you're taking on absolutely no risk. 1-Year Warranty (Free No-Hassle Replacement!)
✓Best customer service. Please get in touch with us for any questions.
Relieve your pain from injuries right NOW and own this Ice Pack with Wrap!
EAN: 0769700956436
Package Dimensions: 11.2 x 7.2 x 2.0 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
