Brand: sticro
Color: Black
Features:
- KING SIZE HEAT COVERAGE FOR PAIN RELIEF: the face heating pad features the full coverage heat for forehead, sinus and cheek, covering the major pain and sore of head, such as tension headache, sinusitis, dark circle, puffy eyes and other head issues.
- FAST AND LASTING HEAT: Compared to those microwavable face heating pads or sinus masks, you don’ t need to get up and down to put it repeatedly in the microwave to keep warm, all you need to do is plugging it in and enjoying the continuous heat therapy. It will begin to heat in several seconds after plugged in and rise to target temperature in 3-5 minutes, providing fast and intense heat for pain areas.
- CUSTOMIZED TEMPERATURE AND TIMER SETTINGS: Sinus Relief mask is equipped with Easy-to-Use LED Display hand Controller, There are three temperature and five timer settings available, customized designs for your best fitting temperature and auto-off timer for warming or heat therapy. But NEVER SLEEP when wearing the sinus relief mask even if you have set the auto-off timer.
- DEEP SOOTH WITH MOIST HEAT: This extra-large mask can be used for dry heat therapy or moist heat therapy. Moist heat warms the tissues more quickly because water transfers heat faster than air. For moist heat, simply apply a fine mist to the inner side of the heated eye mask. The fast heat helps moisture deeper into the tissue beneath, increasing circulation to problem areas, bringing in new blood cells while taking away wastes to speed up recovery.
- SAFE FOR DAILY USE: Heated Brace is powered by provided 12V adapter which is safe voltage for human beings and LED Display hand Controller with total 9.5 ft Extra Long power cord (NOT FOR PORTABLE USE). Our Heating pad choose fiber Heating Element and embedded with thermostat sensor, which is more durable and safer than regular 110V heating pad.
- GREAT PACKAGING & GIFT CHOICE: This heated face mask really suits women and men to be used at work, travelling, rest or other situations. It is easy for face hot therapy anytime anywhere you like. helping you to get relief from headaches such as migraine, hormone headache, sinus, cluster, as well as relief for puffy eyes. A great gift choice for Birthday, Thanksgiving, Christmas, Mothers Day, Fathers Day, etc.
- TIPS FOR USING HEAT THERAPY: Before starting any type of therapy, you should consult your doctor, particularly if you are pregnant, nursing, have any circulatory problems, diabetes or skin issues. While heat can be a trigger for some people with migraine, others find that heat therapy can be soothing when they have an attack. What works for one person may not work for another, and the treatment approach is often very unique to the individual.
- GREAT GIFT IDEA: It will serve as a thoughtful and decent gift for parents, grandparents, friends at birthday, Christmas, Mother's Day, Father's Day...
- ONE YEAR WARRANTY: all of sticro heating pads support one-year warranty, and any questions about the products please feel free to contact us.
Part Number: STSM001B
Details: sticro Moist Heat Sinus Relief Mask Moist Heat with 3 Temp Settings, Ex-Large Headache Mask Electric Face Heating Pad for Sinus Pressure Relief, Migraine, Tension Headache Relief
Package Dimensions: 5.9 x 5.4 x 2.9 inches
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
DESCRIPTION
Brand: sticro
Color: Black
Features:
- KING SIZE HEAT COVERAGE FOR PAIN RELIEF: the face heating pad features the full coverage heat for forehead, sinus and cheek, covering the major pain and sore of head, such as tension headache, sinusitis, dark circle, puffy eyes and other head issues.
- FAST AND LASTING HEAT: Compared to those microwavable face heating pads or sinus masks, you don’ t need to get up and down to put it repeatedly in the microwave to keep warm, all you need to do is plugging it in and enjoying the continuous heat therapy. It will begin to heat in several seconds after plugged in and rise to target temperature in 3-5 minutes, providing fast and intense heat for pain areas.
- CUSTOMIZED TEMPERATURE AND TIMER SETTINGS: Sinus Relief mask is equipped with Easy-to-Use LED Display hand Controller, There are three temperature and five timer settings available, customized designs for your best fitting temperature and auto-off timer for warming or heat therapy. But NEVER SLEEP when wearing the sinus relief mask even if you have set the auto-off timer.
- DEEP SOOTH WITH MOIST HEAT: This extra-large mask can be used for dry heat therapy or moist heat therapy. Moist heat warms the tissues more quickly because water transfers heat faster than air. For moist heat, simply apply a fine mist to the inner side of the heated eye mask. The fast heat helps moisture deeper into the tissue beneath, increasing circulation to problem areas, bringing in new blood cells while taking away wastes to speed up recovery.
- SAFE FOR DAILY USE: Heated Brace is powered by provided 12V adapter which is safe voltage for human beings and LED Display hand Controller with total 9.5 ft Extra Long power cord (NOT FOR PORTABLE USE). Our Heating pad choose fiber Heating Element and embedded with thermostat sensor, which is more durable and safer than regular 110V heating pad.
- GREAT PACKAGING & GIFT CHOICE: This heated face mask really suits women and men to be used at work, travelling, rest or other situations. It is easy for face hot therapy anytime anywhere you like. helping you to get relief from headaches such as migraine, hormone headache, sinus, cluster, as well as relief for puffy eyes. A great gift choice for Birthday, Thanksgiving, Christmas, Mothers Day, Fathers Day, etc.
- TIPS FOR USING HEAT THERAPY: Before starting any type of therapy, you should consult your doctor, particularly if you are pregnant, nursing, have any circulatory problems, diabetes or skin issues. While heat can be a trigger for some people with migraine, others find that heat therapy can be soothing when they have an attack. What works for one person may not work for another, and the treatment approach is often very unique to the individual.
- GREAT GIFT IDEA: It will serve as a thoughtful and decent gift for parents, grandparents, friends at birthday, Christmas, Mother's Day, Father's Day...
- ONE YEAR WARRANTY: all of sticro heating pads support one-year warranty, and any questions about the products please feel free to contact us.
Part Number: STSM001B
Details: sticro Moist Heat Sinus Relief Mask Moist Heat with 3 Temp Settings, Ex-Large Headache Mask Electric Face Heating Pad for Sinus Pressure Relief, Migraine, Tension Headache Relief
Package Dimensions: 5.9 x 5.4 x 2.9 inches
SHIPPING DETAILS
We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.
The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com
RETURN & REFUND
30 DAY DATE ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.
SPECIAL NOTE:
Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com
WARRANTY EXEMPTIONS AND NOTES
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3.Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
HOW TO REQUEST WARRANTY (RETURN, REPAIR AND REFUND)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
ITEM RETURN PROCESS
Within 30 days of receiving the item, if you experience an issue with the order, such as wrong item was sent or the item arrived damaged, please contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
2. Kate Minimalist products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 1 Year Money Back Guarantee relating to RC toys, scooters and wheels, only covers 30 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Kate Minimalist or any of our promotional channels are exempt from our Warranty and Returns policy.
CANCELLATIONS
We usually take 10 to 24 hours to prepare the shipment and send it to our shipping partner. If you want to cancel orders, please contact us right away before we shipped your orders. Once we shipped the products, we have no control on it.
