We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well.  A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day. 

At  Kateminimalsit, we want to make your shopping experience seamless and worry-free. Below, you'll find all the information you need about our returns and refunds process.

Return Policy

Return Window: You have a 30-day window from the date your order arrives to request a return.

Product Condition: Returned items must be in their original, unused state. This includes being unwashed, with all tags still attached, and returned in the original packaging.

Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective.

Secure Packaging: Please ensure that items are packed securely to prevent any damage during transit.

Shipping Method: For your protection, use a shipping method that provides tracking and insurance. We cannot be held responsible for returns that are lost or damaged during shipping.

Return Authorization: Reach out to our team at help@kateminimalist.com to start your return. Once approved, we’ll send detailed instructions and a return shipping label if applicable. Unapproved returns will not be accepted.

How to Return Items

Return Method: All returns should be mailed to the address provided in your return confirmation email.

Return Shipping Label:

• For defective products: A return label will be provided.
• For non-defective returns: Customers will need to arrange their own shipping label.

Products Eligible for Return

We accept returns for items in new, unused condition.

Non-Returnable Items: Some items are excluded from our return policy:

• Electronics after 30 days (e.g., laptops, tablets)
• Gift cards and prepaid game cards
• Perishable goods, certain jewelry, and select health or personal care items
• Custom or personalized products
• Items subject to special shipping restrictions

Refund Policy

Refund Eligibility: Items returned within 30 days of delivery and meeting our conditions will be eligible for a refund.

Refund Method: Refunds will be issued to your original payment method. For purchases made with gift cards, refunds will be issued as store credit.

Processing Time: Once we receive your return, refunds are typically processed within 3-5 business days. Please allow additional time for shipping and your bank to process the transaction.

Reporting Issues

Inspect your order upon arrival and let us know immediately if there are any defects, damages, or errors. To file a claim, contact help@kateminimalist.com with details and photos of the issue.

Exchange Policy

To exchange an item quickly, we recommend returning the original purchase for a refund and placing a new order for the desired product.

Need Help?

Our support team is here to assist you!

Email: help@kateminimalist.com

Phone: +1-236-622-4527
Hours: Our offices are open from 11 AM to 7 PM EST time, Monday to Friday. We have 24/7 email support available

Thank you for shopping with us!